How much time and effort do you spend during basic planning?
How much time do you usually spend on last minute adjustments?
Can you easily match needed skills with shifts to fill?
What tool do you use for planning?
How do you communicate shifts, changes or even information to your talents? Is it a painful process?
How often you are looking to fulfil extra or pending shifts?
Can you easily forecast the costs of your workforce for specific periods, department or groups?