technical service trainer.

The company offers the following benefits for this Technical Service Trainer position:

• Very good compensation package 
• Friendly working environment
• Work with experienced personnel
• Plenty of opportunities to evolve your career within an attractive and dynamic environment
• Medical plan

Your responsibilities as a Technical Service Trainer will include:

• Deliver effective and engaging training programs for Service Partners, Technicians, back-office teams, front-line consumer service agents, and Electrolux Contact Center agents, aiming to create effortless consumer experiences, strengthen brand loyalty, and drive profitable growth.
• Apply adult learning principles in virtual and in-person environments to design training materials and select appropriate instructional methods (e.g., individual training, group sessions, lectures, demonstrations, workshops, and blended learning formats).
• Conduct training sessions covering areas such as on-the-job training, use of tools and equipment, IT software, interpersonal and sales skills, quality and process topics, and product knowledge.
• Monitor and report on the progress of technicians and employees during training periods.
• Analyze consumer feedback (NPS, CSAT, CStar ratings, and customer reviews) to identify training needs and improve performance.
• Ensure effective use of the E-Lucid training platform and completion of training programs by all participants.
• Train Service Partners and their teams on handling consumer claims, providing SOCX, and understanding updates in policies, procedures, regulations, business initiatives, and technologies.
• Deliver remedial and follow-up training when needed.
• Identify training needs and design/implement programs to address them.
• Support technicians in resolving complex technical issues.
• Provide technical guidance to consumers while acting as a liaison with internal teams.
• Collaborate with field technicians on complex cases and escalate issues where necessary.
• Promote knowledge sharing, field training, and technical development within the team.
• Functionally, be part of the Peace of Mind Sales & Services local team, reporting to the CS&S Manager.
• Operationally, collaborate within the cluster training team, working closely with Product Trainers and Factory Quality teams, and participate in all relevant meetings and training sessions.

To be a good fit for the  Technical Service Trainer position you need to have:

• Technical High School diploma, Polytechnic degree, or equivalent is preferred.. 
• Previous experience in troubleshooting Major and Small Domestic Appliances will be considered a plus.
• Proficiency in MS Office (Word, Excel, PowerPoint).
• Excellent command in English and Greek (excellent verbal and written communication skills)

• Ability to adapt quickly to different people and situations
• Ability to make effective decisions
• Ability to work in a matrix environment 
• Excellent communicator and presenter
• Conceptual thinker with proactive attitude
• Networker, team player and comfortable in dealing with people with different backgrounds

• 1-3 years of technical background

​If you are interested in this Technical Service Trainer role, you may contact Ioanna Matoula at imatoula@randstad.gr or at 6977735383.Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. ​ All applications are considered strictly confidential.