resource planner.

For the role of Resource Planner, you will enjoy:

• A competitive compensation package for a 1-year temporary contract.
• Possibility of contract renewal dependent on future system transformation.
• A hybrid work model.
• A comprehensive 6-week training program, including 1 week of physical, on-site training in Italy and 5 weeks of digital/remote training.
• The opportunity to work within a highly professional, collaborative, and international team environment.

The Resource Planner will have the following responsibilities:

• Executing resource planning and scheduling of the Customer Service Organization field force for a defined market area.
• Selecting and booking Service Delivery Engineers for specific projects and technical tasks.
• Identifying and matching the best engineer for each task based on their specific technical competence and skills.
• Planning and scheduling all types of field activities, mandatory kits, and solution kits in a timely, high-quality manner.
• Participating in the analysis of short- and mid-term capacity constraints and coordinating capacity adjustment actions.
• Driving operational planning, forecasting, and effective implementation of mandatory and solutions kits.
• Collaborating closely with an international network of Resource Planners, Service Administrators, Directors, and Service Delivery Managers.
• Participating in continuous improvement activities and the implementation of planning best practices.

The suitable candidate for the position of Resource Planner should have:

• University Bachelor's degree in technical or business disciplines, or equivalent.
• A strong technical background to effectively assess and match engineer skills to client demands.
• Experience in the service business with a proven track record of prioritizing customer needs.
• Good knowledge of MS Office, with SAP R3 experience considered an advantage.
• Good understanding of service business, service products, and customer satisfaction.
• Fluent command of English, both written and spoken.

• Logical and methodical thinking
• Excellent negotiation and persuasion skills
• Strong team player attitude
• Proactivity and initiative
• Problem-solving and troubleshooting capability
• Ability to cope with a high workload effectively

• 3 years of work experience within Technical Service, relevant planning, or customer servic

If you believe your profile could be a good match to this Resource Planner role, apply online now! 

Have some questions first? Feel free to contact Regina Dailiana at +306952371219 or rdailiana@randstad.gr

Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. ​ All applications are considered strictly confidential.