summary

athens, attica
€1,700 - €1,900 per month
permanent

specialism
multilingual

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job details

Are you a native German speaker? Do you demonstrate a proven record of leading, supervising & training German speaking teams with high efficiency? Have you seen yourself evolving throughout the years from agent to a top-tier customer service leader? Do you consider yourself a patient leader, capable enough to upskill different personality types?

If so, look no further because this German speaking Team Leader role is exactly what you are looking for!

We are currently seeking a passionate, high-caliber German speaking professional to join a newly established Credit Management Services center in Greece with international exposure.

...

If so, look no further because this German speaking Team Leader role is exactly what you are looking for!

We are currently seeking a passionate, high-caliber German speaking professional to join a newly established Credit Management Services center in Greece with international exposure.

benefits
The company offers the following benefits for this German speaking Team Leader:
- Opportunity to be part of the successful establishment / development of the first multilingual shared services collection center in Greece
- A competitive package including a really attractive base pay, private insurance, ticket compliments & bonuses
- Professional growth & development opportunities
- Stable working hours & hybrid working model
key responsibilities
As a German speaking Team Leader, you will:
- Communicate effectively & regularly with the DACH working teams, articulating different types of information & acting accordingly
- Solve problems, take over when needed & ensure the quality of the service
- Lead by example, actively contributing in the development of the advisors performance
- Constantly review & monitor the performance of all advisors, ensuring that the expectations are met, team spirit is kept & investigate when there is misconduct occurs implementing corrective actions
- Undertake formal quarterly performance reviews
- Provide clear direction & guidance to ensure consistent achievement of key performance metrics
- Work closely & provide/receive feedback from/by the Operations Manager, discuss any improvement areas
- Support & guide the newcomers by conducting on-the-job training in German
qualifications
The ideal German speaking Team Leader, will demonstrate:
- A native or a native-like level in German
- Professional proficiency in English
- PC literacy
skills
- Evidence of effective interpersonal, coaching, & leadership skills
- Ability to showcase empathy & confidence towards different personalities
- Ability to inspire & support diverse working teams & cultures
- Service oriented & problem solving mindset
experience
Minimum one (1) year of experience as a Team Leader within a BPO firm or a Contact Center environ
information
Are you interested in applying for the position of German speaking Team Leader? If so, what's best than applying now?
Apply online by clicking the "Apply now" button!
Do you have some questions first? If so, don't hesitate to contact me, Alex Batsas, at multilingual@randstad.gr or at +30 2166001357 and either myself or one of my colleagues will gladly be at your disposal!
Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. All applications are considered strictly confidential.

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regina dailiana

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german speaking team leader.

job details

benefits

key responsibilities

qualifications

skills

experience

information

share this job.

the application process.

apply with randstad.

we will contact you.

video interview presentation.

the perfect job for you.

reference and background check.

your interview with our client.

start with your new job.

get in touch.

regina dailiana

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