customer support coordinator.

The company offers for the Customer Support Coordinator position: 

• Competitive salary package
• Group Life & Health Insurance Plan
• Ticket Restaurant
• Public Transportation Card
• Professional growth and career development

The Customer Support Coordinator will have the following responsibilities:

• Monitor the initiation and conclusion of damaged car repairs aiming to enhance the driver experience.
• Strategically minimize the time and cost required for the repair of damages.
• Ensure the creation of qualitative claim files to streamline the claims handling process.
• Provide timely support and relevant information to drivers involved in accidents.
• Monitor partner actions in accordance with their Service Level Agreements (SLAs).
• Channel damage assessments towards the preferred suppliers network.
• Conclude theft and total loss cases within the agreed timeframe.
• Conduct close monitoring of insurance claims to minimize outstanding claims.
• Handle and resolve driver complaints efficiently.
• Collaborate with all departments to ensure efficient handling of client requests.

In order to meet the requirements for the position of Customer Support Coordinator, you should possess the following qualifications:

• A university degree in a relevant field.
• Proficiency in MS Office suite.
• At least 4-5 years of experience in automotive markets.
• Excellent command of the English language, both verbal and written.
• Knowledge of the insurance/automotive market is advantageous.

• Strong organizational skills with meticulous attention to detail.
• Customer-oriented mindset, dedicated to enhancing customer satisfaction.
• Results-oriented approach to achieve set objectives.
• Exceptional interpersonal and negotiation skills.
• Ability to work effectively in a collaborative team environment.

• 1-2 years of experience in a similar back-office, administrative, or customer support role

For more information regarding the Customer Support Coordinator position, please contact Thania Kamzola at +30 6955499071.Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. ​ All applications are considered strictly confidential.