german speaking team leader (m/f).

The company offers the following benefits for this German speaking Team Leader (m/f):

• Opportunity to be part of the successful establishment / development of the first multilingual shared services collection center in Greece
• A competitive package including a really attractive base pay, private insurance, ticket compliments & bonuses 
• Professional growth & development opportunities
• Stable working hours & hybrid working model

As a German speaking Team Leader (m/f), you will:

• Communicate effectively & regularly with the DACH working teams, articulating different types of information & acting accordingly
• Solve problems, take over when needed & ensure the quality of the service
• Lead by example, actively contributing in the development of the advisors performance
• Constantly review & monitor the performance of all advisors, ensuring that the expectations are met, team spirit is kept & investigate when there is misconduct occurs implementing corrective actions
• Undertake formal quarterly performance reviews
• Provide clear direction & guidance to ensure consistent achievement of key performance metrics
• Work closely & provide/receive feedback from/by the Operations Manager, discuss any improvement areas
• Support & guide the newcomers by conducting on-the-job training in German

The ideal German speaking Team Leader (m/f), will demonstrate:

• A native or a native-like level in German
• Professional proficiency in English
• PC literacy

• Evidence of effective interpersonal, coaching, & leadership skills
• Ability to showcase empathy & confidence towards different personalities
• Ability to inspire & support diverse working teams & cultures
• Service oriented & problem solving mindset

Minimum one (1) year of experience as a Team Leader within a BPO firm or a Contact Center environ

Are you interested in applying for the position of German speaking Team Leader (m/f)? If so, what's best than applying now?

Apply online by clicking the "Apply now" button!

Do you have some questions first? If so, don't hesitate to contact me, Nikos Perrakis, at multilingual@randstad.gr or at +306952221006 and either myself or one of my colleagues will gladly be at your disposal!

Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. ​All applications are considered strictly confidential.