fraud and operations support officer.

What the company offers:

• Restaurant tickets provided monthly
• A hybrid working model 
• A corporate bus from and to the company when working in the headquarters
• Complete technical and hardware equipment provided directly by the company
• Growth opportunities within the financial technology sector 

As a Fraud and Operations Support Officer, your responsibilities will be to:

• Review and analyze transactions to identify potential risks and prevent fraudulent activities
• Enter and maintain relevant data accurately within the company’s information systems
• Carry out daily back-office and administrative tasks, including archiving and documentation
• Contribute actively to achieving the department's KPIs and meeting the established SLAs
• Communicate over the phone with customers to clarify information and resolve issues when necessary

The ideal candidate will have:

• Customer service experience, with a desirable focus or interest in the banking and financial sector
• Excellent communication skills, particularly in telephone communication and customer interaction
• A High School Diploma or IEK degree (a University or Higher Education degree will be considered an asset)
• Very good knowledge of the English language
• Good computer literacy and familiarity with digital tools
• Flexibility to work on rolling shifts, as the department operates on a 24-hour basis
• Strong organizational skills and a customer-oriented mindset with a drive to deliver maximum effort

• 1-2 years

Apply Now!

If this sounds like you or someone you know, we want to hear from you today! 

Have some questions? Feel free to contact Katerina Koutroufini at +30 694 347 0089 or kkoutroufini@randstad.gr Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. ​ All applications are considered strictly confidential.