dutch customer service advisor (m/f) - sports & fitness.

The benefits for this Dutch Customer Service Advisor (m/f) position are:

• An overall competitive benefits package
• Permanent contract 
• Monthly performance bonus
• Training & unique onboarding experience
• Career development opportunities

As a Dutch Customer Service Advisor (m/f), you will have the opportunity to:

• Manage incoming calls, chats, messages and emails
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team targets and case handling quotas
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies

The successful candidate for this Dutch Customer Service Advisor (m/f) position possesses:

• Enthusiasm for bicycles or at least for sports in general. Active sport is a bonus
• Native/near native level in the Dutch language 
• Good command of English
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication skills
• Ability to multi-task, prioritize and manage time effectively

• Team spirit & flexibility to work in shifts
• Excellent verbal & written communication skills
• Client-centric mindset

Previous working experience in a similar role is not required.

If the job role Dutch Customer Service Advisor (m/f) sounds like you or someone you know, we want to reach out to us now.

Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview.  All applications are considered strictly confidential.