junior it business application support analyst.

The group offers the following benefits for the  Junior IT Business Application Support Analyst position:

• Attractive remuneration package
• Hybrid work model
• Tech equipment
• Access to e-learning platforms & trainings
• Collaboration with diverse tech teams
• Rapid learning opportunity in the Trade Lifecycle, risk reporting, and regulatory environments.
• Further career opportunities

As an Junior IT Business Application Support Analyst, you will join a talented tech team, and your duties will be the following:

• Act as the primary point of contact for users. Troubleshoot, triage, and manage all incoming incidents and support tickets (Level 1). Identify and resolve common defects and escalate complex issues to second-level support or external vendors.
• Proactively monitor the execution of critical business processes and system tasks within the ETRM application to ensure operational continuity and data integrity.
• Execute user on-boarding, off-boarding, and manage access rights and permissions in compliance with all internal controls and security protocols.
• Support and implement minor, pre-approved custom configuration changes to the ETRM application under the direction of the IT team (Change Management).
• Work closely with trading, risk, and operations stakeholders to understand their needs. Participate in the business analysis of small projects related to new functionality or process improvements within the ETRM domain.

In order for your profile to match this Junior IT Business Application Support Analyst position, you need to have the following:

• A minimum of 1–2 years of professional experience in an IT support, IT operations, or similar technical role.
• A strong background or degree in Information Technology, Computer Science, or a related technical field.
• Proven ability to effectively troubleshoot technical issues, manage ticket resolution workflows, and communicate technical information clearly to non-technical users.
• Excellent collaboration and communication skills; a keen attention to detail; and a proactive, customer-service-oriented mindset.

• Analytical Mindset
• Communication

Experience in IT support/operation roles.

If this Junior IT Business Application Support Analyst vacancy sounds like you, apply now!

Have some questions first? Contact Antonis at +30 ​6940891520 from Monday to Friday between 10:00 and 16:00. Otherwise, feel free to contact me at alampiris@randstad.gr.

In case that your application advances to the next stage, you may be automatically invited to submit a video, answering a few interview questions.

Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. ​All applications are considered strictly confidential.