digital customer experience consultant.

The company offers for the Digital Experience Specialist position: 

• Competitive remuneration package
• Hybrid working model tailored to your preferences and team’s needs, with short Fridays during the summer
• Personalized learning experience and career development

As a Digital Customer Experience Consultant your responsibilities will include:

• Designing and delivering sophisticated end-to-end customer interaction journeys across IVR, web, email, chat, SMS, and social media channels to ensure a seamless omnichannel experience
• Serving as a strategic subject matter expert for enterprise CCaaS platforms, including Salesforce Service Cloud, Sprinklr, AWS Connect, Genesys Cloud, and Microsoft Dynamics 365, to lead complex transformation projects
• Driving innovation by integrating AI-powered customer experiences, advanced quality monitoring, WFM, and gamification to elevate operational performance
• Re-engineering industry-specific processes for Fortune 500 clients, leveraging deep knowledge of sophisticated customer interaction operations and global best practices
• Maintaining a proactive approach to professional development by continuously updating skills and obtaining certifications in emerging CX technologies and performance analytics
• Partnering with cross-functional teams to align technological execution with long-term business objectives and high-impact commercial outcomes

The ideal candidate for the position of Digital Customer Experience Consultant will be expected to possess the following:

• Bachelor’s or master’s degree in business administration, Marketing or a related field.
• Solid knowledge and direct experience in leading transformative changes in digital customer service, customer experience design
• Experience in Service, Contact Center tools (AWS, Genesys, Google, NICE, Sprinklr, Salesforce Service Cloud)
• Excellent English communication skills (written & spoken) required
• Willingness to travel as needed

• Highly organised with an excellent attention to detail
• Strong project management skills
• Advanced digital/IT skills (as an end user)

• Minimun 2+ years of experience within Consulting (preferred) and/or other industry experie

For more information, you can contact  Tzina Vamvatsikou at +30 216 6001356 or at tvamvatsikou@randstad.gr

If you believe your profile could be a good match to this Digital Customer Experience Consultant, apply now!

Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. ​ All applications are considered strictly confidential.