customer service specialist.

For the Customer Service Specialist position, the company offers:

• Competitive remuneration package
• Hybrid working model
• Meals at work

As a Customer Service Specialist your main responsibilities will be:

• Manage end-to-end customer orders in SAP for retail clients within Greece, ensuring strict adherence to established commercial policies.
• Coordinate logistics and shipments with the Supply team, including product returns, free-of-charge samples, and investigating delivery delays.
• Drive process improvements by collaborating with data engineers to build analytics models and identify operational bottlenecks.
• Oversee financial administrative tasks, such as managing customer credits, Year-End Rebates (YER), and pricelist updates, while excluding direct invoicing duties.
• Resolve operational issues by creating and tracking system incidents and collaborating across all departments to ensure smooth delivery.
• Enhance the customer experience by maintaining high data accuracy and providing professional support for retail-specific business needs.
• Act as a key liaison for sales inquiries, ensuring all technical product support requests are correctly routed to the relevant Sales Representatives.
• Maintain accurate records of all customer service paperwork, quotations, and memos to ensure full compliance with company guidelines.

The ideal candidate for the position must have:

• University degree in Business Administration, Supply Chain, Economics, or a related field.
• Mandatory proficiency in SAP.
• Excellent command of the English language (both written and verbal).
• Proven experience above 2 years in Customer Service or Order Management, preferably within a corporate or retail-focused environment.

• Customer-centric mindset and professionalism.
• Strong team spirit.
• High level of adaptability and flexibility.
• Analytical skills to support data-driven process improvements.
• Strict attention to detail.

2 years in Customer Service or Order Management

Nikoletta Kourompina

6941617500Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. ​ All applications are considered strictly confidential.