telecom/cloud operations manager in athens

maria kassotaki, randstad hellas
job type
apply now

job details

athens, attica
information technology
job type
reference number
maria kassotaki, randstad hellas
apply now

job description

Do you imagine your next career step in a Telecom/Cloud Operations Manager position for one of the most innovative working environments in Greece? Would you be interested in managing operations teams for telecommunication network and cloud infrastructures as well as IT services, overlooking the daily work of the teams and organizing collaboration with relevant development teams? Then this is a job for you:-)


For this Telecom/Cloud Operations Manager position, our client offers a competitive remuneration package and benefits, an exciting and dynamic working environment that encourages continuous learning of state-of-the-art technology as well as international collaborations and an environment that fosters innovation. 


The successful candidate for this Telecom/Cloud Operations Manager position will be managing distinct operations teams of 5-8 members in each in the below areas:

  • Network Operations including optical/IP/data center networks and network security 
  • Data Center infrastructure and Cloud Operations
  • IT service operations 

Some of the Telecom/Cloud Operations Manager responsibilities will be:

  • Overlooking all operational processes and principles including configuration management, deployments, upgrades, maintenance, automation, capacity management, performance monitoring
  • Management of the organization’s multi-tiered technical support center, from call center to 3rd level technical support, as well as coordination with external support partners
  • Overlooking DevOps implementation principles in the operational environment
  • Coordinating operational input to network and data-center related procurement specifications and processes, including new infrastructure deployment
  • Coordinating development, refinement and documentation of operational policies, processes, procedures as well as overlooking their implementation and application
  • Coordinating definition and management of service level agreements for production-level infrastructure and services
  • Responsible for backup services and disaster recovery of production-level infrastructure and services
  • Management and budgeting of operational costs


For this Telecom/Cloud Operations Manager position, we would expect candidates to have a technical degree and at least 4 years of experience in a manager position on network and/or cloud/IT operations, as well as advanced experience and technology know-how in the following topics:

  • Telecommunication networks (IP, optical, next generation/software-defined networking) and/or cloud/virtualization technologies and data center operations
  • IT automation solutions and tools (with focus on open-source solutions)
  • IT security processes and technologies
  • IT service delivery processes and service management
  • Operations’ teams management (multi-tiered scheme, 24/7)
  • Understanding/experience in working in a DevOps environment
  • Quality management
  • Operations budget management
  • Project management
  • Solid understanding of network and systems operational processes and workflows is also required

and some personal attributes required:

  • Proven people’s management and leadership skills in a service delivering environment
  • Strong communication, presentation and reporting skills in English (fluent spoken and written)
  • Managerial seniority and ability to participate in senior management with a company holistic view
  • Able to demonstrate business acumen at the same time as understanding state of the art network and cloud technologies
  • Organized and methodical with the ability to prioritize and to work to a high degree of responsibility and accountability
  • Mature personality able to work effectively in a multi-dimensional, multi-cultural cutting-edge environment 
  • Open for change, flexible – willing and able to take on new activities
  • Willing and able to learn quickly and independently across a wide range of technologies relevant to the  company’s activities


Apply now by completing the respective application form and upload your updated CV in English. If you have any questions for this Telecom/Cloud Operations Manager position, you can contact Maria Kassotaki.

Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. ​ All applications are considered strictly confidential.