technical support engineer (maritime) - piraeus

posted
contact
konstantina kiousi, randstad hellas
job type
permanent
apply now

job details

posted
location
piraeus, attica
sector
information technology
job type
permanent
reference number
28710
contact
konstantina kiousi, randstad hellas

job description

Do you have experience as Technical Support Engineer (maritime)? Are you interested in joining a well-known and well-structured company in maritime sector? Then, grab this opportunity!

The Technical Support Engineer (maritime) position is full time and permanent with 24x7 shift rotation, based in Piraeus. 

benefits

The company offers to this Technical Support Engineer position​: 

  • Competitive remuneration package 
  • Modern & fresh workspace environment
  • Ability to be part of a global team
  • Ability to test and use cutting-edge technologies
  • Further career opportunities in maritime industry

responsibilities

As Technical Support Engineer (maritime), you’ll be part of the Service Management team delivering technical support to customers, resolving incidents and restoring normal service in a timely and efficient manner. Working a 24x7 shift rotation and in line with standard operating procedures, you’ll be responsible for investigation, fault finding and configuration of various provided hardware, software and services. More specifically, your duties will be the following:

  • Investigate and troubleshoot Incidents clients Satellite and network hardware/software/services
  • Configuration of clients Satellite and network hardware/software/services
  • Perform the daily support tasks and handle customers’ requests /enquiries of the Department
  • Utilize company's Incident Management Tool (Service Now) to log and update reported faults from clients
  • Liaise with Clients to investigate issues and ensure Incidents are rectified or escalated accordingly
  • Utilize monitoring and reporting tools to identify and troubleshoot issues 

requirements

In order for your profile to match the Technical Support Engineer (maritime) position, you need to have the following skills:

  • Basic knowledge in Networking/IT
  • Electronics/Telecommunications/Computer/IT related Degree
  • Ability to troubleshoot Network/Software/Hardware related issues using remote tools
  • Excellent communication & negotiation skills in both Greek and English
  • Ability to manage workload in-line with standard operating procedures
  • Attention to detail and ability to work under pressure and meet critical deadlines
  • Completed military obligations, if applicable

The following will be considered an asset: 

  • Knowledge of Satellite Communications Systems
  • Experience of satellite modems with emphasis on iDirect and Comtech products
  • Knowledge of satellite link parameters
  • Experience with iDirect software
  • Experience in bandwidth management systems
  • Knowledge of MS Operating Systems and products

information

If you have any questions regarding this Technical Support Engineer(maritime) vacancy, you can contact Konstantina at 2166001379, from Monday to Friday between 10:00 and 16:00. We look forward to receiving your application, uploading your updated English CV by clicking the 'apply now' option.

In case that your application advances to the next stage, you may be automatically invited to submit a video, answering a few interview questions.

Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. ​All applications are considered strictly confidential.