technical service trainer & claims validator in attica

vasiliki mavrokefalou, randstad hellas
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engineering, logistics, production & manufacturing
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vasiliki mavrokefalou, randstad hellas
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job description

Do you have experience as a Technical Trainer and you would like to join one of the leading companies worldwide?

As a Technical Service Trainer you localize and develop engaging product service training material, developed by EMEA central training team.

You will ensure organizational readiness for product launch by localizing, tailoring, developing and deliver digital and classroom training, for the service organization, instilling competence and confidence to successfully deliver a simply outstanding consumer service experience.


The company offers the following benefits for this Technical Service Trainer & Claims Validator position:

  • Friendly working environment
  • Work with experienced personnel
  • Plenty of opportunities to evolve your career within an attractive and dynamic environment
  • Very good compensation package
  • Medical plan


·        As a  Technical Service Trainer & Claims Validator in this role, your main responsibilities will be the following:

  • Localize, tailor and develop country specific (digital and analogue) technical service, product and soft skills training material, for the target groups (Service Technicians, Contact Center Agents, Spare parts specialists) based on the master training material from the EMEA central training team
  • Build local training calendar in accordance with product launch plans
  • Deliver training via webinars, virtual classroom, recorded videos, eLearning and classroom in accordance to the local training plan using the developed tools and platforms
  • Cultivate a network of subject matter experts throughout the organization to ensure outstanding training, empowering our employees and partners to deliver a simply outstanding consumer experience
  • Actively engage in the EMEA Trainer community for best practice seeking and sharing
  • Capitalize on and drive utilization of digital learning technologies eg. mobile learning, video, gamification, eLearning, webinars, etc.
  • Continuously drive, engage, monitor and activate the community of service technicians, spare part specialists and contact center agents in online training through our online training platforms
  • Train and support Service Providers to company systems related with consumer service administration. TDS, REGULUS, Track ‘n’ Trace, KM, IKEA, Sidekick PC
  • Responsible to review consumer claims reports to company systems according quality, controlling and auditing rules   
  • Responsible to report on QES system and to follow up Service call rate
  • Coordination with Consumer Service Technicians, IT, Product marketing and Sales



The position of Technical Service Trainer & Claims Validator is just the right one for you if you possess the following skills:

  • College degree in Business Administration or Engineering
  • At least 2 years of experience in product training or in a service minded organization
  • Very Good Knowledge of MS Office, Excel, Word, Power Point
  • Ability to adapts quickly to different people and situations
  • Ability to make effective decisions
  • Ability to work in a matrix environment 
  • Excellent communicator and presenter
  • Conceptual thinker with proactive attitude
  • Networker, team player and comfortable in dealing with people with different backgrounds
  • Willing to travel     


​If you are interested in this Technical Service Trainer & Claims Validator role, apply now. For more information, contact Vasiliki Mavrokefalou on +30 2106770523.

Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. ​All applications are considered strictly confidential.