team leader with german or spanish - remote

posted
contact
mirela lykari, randstad hellas
job type
permanent
apply now

job details

posted
location
remote, attica
sector
customer service
job type
permanent
reference number
24161
contact
mirela lykari, randstad hellas

job description

Are you a native German or Spanish speaker? Do you enjoy providing support & guidance to team members, communicating team goals & identifying areas for new training & upskilling? Does your proven experience as a team leader or supervisor makes you feel confident enough to thrive within the organization of a fast-growing multilingual contact center?

If the answer is yes, then look no further. As a Team Leader with German or Spanish, your mission will be to upskill an amazing team of German or Spanish speaking Customer Service Advisors that are currently representing world’s largest marketplace for unique, authentic places to stay.

benefits

The Team Leader with German or Spanish will be entitled the following benefits:

  • Competitive benefits package including a base salary, ticket restaurants, performance bonus & private insurance
  • Friendly & rewarding working environment
  • Opportunities for development on a local or international scale
  • Indefinite contract
  • Ability to work remotely in case you reside out of Athens

responsibilities

As a Team Leader with German or Spanish, your responsibilities will be the following:

  • Demonstrate strong influencing skills to drive the team, managing change effectively, resulting in positive outcome
  • Oversee day-to-day operation, discovering training needs & areas of improvement
  • Monitor KPIs & individual targets; provide ongoing coaching & on-the-job support to the members of the team.
  • Listen to team members’ feedback & resolve any issues or conflicts
  • Take over when needed customer inquiries, leading by example team's members
  • Develop action plans to optimize performance & drive continuous improvement
  • Recognize high performance, keep team spirit high & reward accomplishments

requirements

The requirements for the Team Leader with German or Spanish role are:

  • Previous working experience as a team leader or supervisor
  • Native level in German or Spanish
  • Fluency in English
  • PC literacy
  • Excellent communication & leadership skills
  • Client-centric approach, empathy & ability to recognize & communicate with different people styles
  • Ability to make decisions with speed & efficiency

information

If this sounds like you or someone you know, we want to hear from you today!

Apply online for the position Team Leader with German or Spanish by clicking the registering via our website!

Have some questions first? Feel free to contact our recruitment team at multilingual@randstad.gr or at +30 216 6001357.

Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. ​ All applications are considered strictly confidential.