job details posted 03 May 2022 location athens, attica sector multilingual job type permanent reference number 24161 contact Mirela Lykari, Randstad Hellas phone +30 2166001321 apply now email this job print job description Are you a native German or Spanish speaker? Do you enjoy providing support & guidance to team members, communicating team goals & identifying areas for new training & upskilling? Does your proven experience as a team leader or supervisor makes you feel confident enough to thrive within the organization of a fast-growing multilingual contact center?If the answer is yes, then look no further. As a Team Leader with German or Spanish, your mission will be to upskill an amazing team of German or Spanish speaking Customer Service Advisors that are currently representing world’s largest marketplace for unique, authentic places to stay.Our Multilingual Recruitment team invites you to participate at our online live chat events that take place twice per week for this opportunity! We hold two recruitment chats every week as stated below:Every Tuesday between 16:00 and 17:00 Greek local time. Register here.Every Thursday, between 11:00 and 12:00 Greek local time. Register here.You will have the opportunity to e-meet our team & ask any question that needs to be resolved before applying for the position. It is easy and free as all you need to do is to register to one of the links above by using your smartphone, tablet or computer and join our live chat session. No need to download an app or software. benefits The Team Leader with German or Spanish will be entitled the following benefits:Competitive benefits package including a base salary, ticket restaurants, performance bonus & private insuranceFriendly & rewarding working environmentOpportunities for development on a local or international scaleIndefinite contractAbility to work remotely in case you reside out of Athens responsibilities As aTeam Leader with German or Spanish, your responsibilities will be the following:Demonstrate strong influencing skills to drive the team, managing change effectively, resulting in positive outcomeOversee day-to-day operation, discovering training needs & areas of improvementMonitor KPIs & individual targets; provide ongoing coaching & on-the-job support to the members of the team.Listen to team members’ feedback & resolve any issues or conflictsTake over when needed customer inquiries, leading by example team's membersDevelop action plans to optimize performance & drive continuous improvementRecognize high performance, keep team spirit high & reward accomplishments qualifications The qualifications for this Team Leader with German or Spanish role are:Native level in German or SpanishFluency in EnglishPC literacy skills Excellent communication & leadership skillsClient-centric approach, empathy & ability to recognize & communicate with different people stylesAbility to make decisions with speed & efficiency experience Previous working experience as a team leader or supervisor for at least 6 months. information If this sounds like you or someone you know, we want to hear from you today!Apply online for the position Team Leader with German or Spanish by clicking the "Apply Now" button!Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. All applications are considered strictly confidential. share Facebook LinkedIn Twitter