team leader with german or spanish - athens

posted
contact
Mirela Lykari, Randstad Hellas
job type
permanent
apply now

job details

posted
location
athens, attica
sector
customer service
job type
permanent
reference number
24161
contact
Mirela Lykari, Randstad Hellas
phone
+30 2166001321

job description

Are you a native German or Spanish speaker? Do you enjoy providing support & guidance to team members, communicating team goals & identifying areas for new training & upskilling? Does your proven experience as a team leader or supervisor makes you feel confident enough to thrive within the organization of a fast-growing multilingual contact center?

If the answer is yes, then look no further. As a Team Leader with German or Spanish, your mission will be to upskill an amazing team of German or Spanish speaking Customer Service Advisors that are currently representing world’s largest marketplace for unique, authentic places to stay.

Our Multilingual Recruitment team invites you to participate at our online live chat events that take place twice per week for this opportunity! We hold two recruitment chats every week as stated below:

Every Tuesday between 16:00 and 17:00 (GMT +3). Register here.Every Thursday, between 11:00 and 12:00 (GMT +3). Register here.

You will have the opportunity to e-meet our team & ask any question that needs to be resolved before applying for the position. It is easy and free as all you need to do is to register to one of the links above by using your smartphone, tablet or computer and join our live chat session. No need to download an app or software.

benefits

The Team Leader with German or Spanish will be entitled the following benefits:

  • Competitive benefits package including a base salary, ticket restaurants, performance bonus & private insurance
  • Friendly & rewarding working environment
  • Opportunities for development on a local or international scale
  • Indefinite contract
  • Ability to work remotely in case you reside out of Athens

responsibilities

As aTeam Leader with German or Spanish, your responsibilities will be the following:

  • Demonstrate strong influencing skills to drive the team, managing change effectively, resulting in positive outcome
  • Oversee day-to-day operation, discovering training needs & areas of improvement
  • Monitor KPIs & individual targets; provide ongoing coaching & on-the-job support to the members of the team.
  • Listen to team members’ feedback & resolve any issues or conflicts
  • Take over when needed customer inquiries, leading by example team's members
  • Develop action plans to optimize performance & drive continuous improvement
  • Recognize high performance, keep team spirit high & reward accomplishments

qualifications

The qualifications for this Team Leader with German or Spanish role are:

  • Native level in German or Spanish
  • Fluency in English
  • PC literacy

skills

  • Excellent communication & leadership skills
  • Client-centric approach, empathy & ability to recognize & communicate with different people styles
  • Ability to make decisions with speed & efficiency

experience

Previous working experience as a team leader or supervisor for at least 6 months.

information

If this sounds like you or someone you know, we want to hear from you today!

Apply online for the position Team Leader with German or Spanish by clicking the "Apply Now" button!

Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. ​ All applications are considered strictly confidential.