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support engineer with german.

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job details

summary

    job details

    Are you a fluent German speaker with strong technical knowledge & a desire to deliver world-class assistance to businesses?

    We are looking for a passionate Technical Support Engineer with excellent German to provide enterprise level technical support to our customers via phone, web, email, chat & other support channels.

    This role will be an awesome opportunity to learn & enhance your technical knowledge by troubleshooting various technical issues through effective customer interaction while preserving an exceptional level in German.

    Are you a fluent German speaker with strong technical knowledge & a desire to deliver world-class assistance to businesses?

    We are looking for a passionate Technical Support Engineer with excellent German to provide enterprise level technical support to our customers via phone, web, email, chat & other support channels.

    This role will be an awesome opportunity to learn & enhance your technical knowledge by troubleshooting various technical issues through effective customer interaction while preserving an exceptional level in German.

    • benefits

      For the Support Engineer with German position, our client offers:

      • A base salary of 1350 - 1700 euros gross per month based on your fit to role's complexity
      • 14 salaries per year
      • Monthly performance bonus
      • Full relocation coverage in case you reside abroad
      • A 4-week training in Athens & the relevant equipment to work from home afterwards
      • Career development opportunities via this new business line
      • Free Greek language lessons
      • Support to integrate to the Greek bureaucracy

    • key responsibilities

      The responsibilities for this Support Engineer with German role include the following: 

      • Representing our client in front of the customer (B2B) & resolve complex technical issues
      • Acting as a technical point of contact in relationships with other enterprises
      • Exhibiting leadership through personal responsibility, accountability & teamwork
      • Frequently managing critical situations on technical & relationship level
      • Using trace analysis to analyze problems & develop solutions to meet customer needs

    • qualifications

      The ideal Support Engineer with German is / possess / has:

      • Full Professional Proficiency in German
      • Advanced level in English for training/reporting purposes
      • A Mathematics, Engineering, or Technology related academic background
      • Strong knowledge of Office 365 technologies – particularly, Skype for Business and Microsoft Teams & good understanding of Cloud services
      • Previous experience deploying, administrating and/or supporting Enterprise Unified Communications solutions that include VoIP, IM, real-time communications, UM, such as OCS/Lync/Skype for Business/Teams, Jabber, Exchange, Zoom, or Cisco WebEX is highly desired but not required.

    • skills

      • Driven by passion for technology
      • A customer-oriented mindset
      • High adaptability in dynamic working environments & rotating shifts
      • Strong communication skills, both written and verbal

    • experience

      • Recent working experience in a customer-facing support role

    • information

      Our Multilingual Recruitment team invites you to participate at our online live chat events that take place twice per week for this opportunity!

      We hold two recruitment chats every week as stated below:

      Every Tuesday between 16:00 and 17:00 Greek local time. Register here.Every Thursday, between 11:00 and 12:00 Greek local time. Register here.

      You will have the opportunity to e-meet our team & ask any question that needs to be resolved before applying for the position. It is easy and free as all you need to do is to register to one of the links above by using your smartphone, tablet or computer and join our live chat session. No need to download an app or software.

      If you are interested in applying for the Support Engineer with Germanposition, we want to hear from you now! Apply online by registering on our website & submitting your application!

      Do you have some questions first? If so, don't hesitate to contact me, Mirela Lykari, at multilingual@randstad.gr or at +302166001321 and either myself or one of my colleagues will gladly be at your disposal!

      Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. ​ All applications are considered strictly confidential.