support engineer with german - athens

posted
contact
mirela lykari, randstad hellas
job type
permanent
apply now

job details

posted
location
athens, attica
sector
customer service
job type
permanent
reference number
24869
contact
mirela lykari, randstad hellas

job description

Are you a fluent German speaker with strong technical knowledge & a desire to deliver world-class assistance to businesses?

We are looking for a passionate Technical Support Engineer with excellent German to provide enterprise level technical support to our customers via phone, web, email, chat & other support channels.

This role will be an awesome opportunity to learn & enhance your technical knowledge by troubleshooting various technical issues through effective customer interaction while preserving an exceptional level in German.

benefits

For the Support Engineer with German position, our client offers:

  • A base salary of 1350 - 1700 euros gross per month based on your fit to role's complexity
  • 14 salaries per year
  • Monthly performance bonus
  • Full relocation coverage in case you reside abroad
  • A 4-week training in Athens & the relevant equipment to work from home afterwards
  • Career development opportunities via this new business line
  • Free Greek language lessons
  • Support to integrate to the Greek bureaucracy

responsibilities

The tasks of a Support Engineer with German will be as follows:

  • Representing our client in front of the customer (B2B) & resolve complex technical issues
  • Acting as a technical point of contact in relationships with other enterprises
  • Exhibiting leadership through personal responsibility, accountability & teamwork
  • Frequently managing critical situations on technical & relationship level
  • Using trace analysis to analyze problems & develop solutions to meet customer needs


requirements

The ideal Support Engineer with German is / possess / has:

  • Full Professional Proficiency in German
  • Advanced level in English for training/reporting purposes
  • A Mathematics, Engineering, or Technology related academic background
  • Driven by passion for technology
  • A customer-oriented mindset
  • Strong knowledge of Office 365 technologies – particularly, Skype for Business and Microsoft Teams & good understanding of Cloud services
  • Recent working experience in a customer facing support role

Previous experience deploying, administrating and/or supporting Enterprise Unified Communications solutions that include VoIP, IM, real-time communications, UM, such as OCS/Lync/Skype for Business/Teams, Jabber, Exchange, Zoom, or Cisco WebEX is highly desired but not required.

information

If you are interested in applying for the Support Engineer with German positionwe want to hear from you now! Apply online by registering on our website & submitting your application!

Otherwise, feel free to reach out to me, Mirela Lykari, to ask any questions or refer anyone could match this amazing job opportunity.

Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. ​ All applications are considered strictly confidential.