service provisioning expert - athens

Elena Kremmyda, Randstad Hellas
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job details

athens, attica
information technology
job type
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Elena Kremmyda, Randstad Hellas

job description

Wondering how to get a job at a fast growing company? We are seeking a talented Service Provisioning Expert like you for Nexi Group!

Nexi Group is the European Paytech with scale, capabilities and proximity to provide the simplest, fastest and safest payments solutions to People, Businesses and Financial Institutions and operates in three market areas: Merchant Services & Solutions, Cards & Digital Payments and Digital Banking Solutions, We come from the merger and integration of Nexi, Nets and SIA, among the biggest European players in digital payments and we are present in more than 25 countries.

We have recently established a strategic and long-term partnership with Alpha Bank in the payments acceptance space in the Greek market enabling Alpha Bank, through its widespread network of over 300 branches across Greece, to promote and distribute to its customers Nexi-developed technological and innovative solutions.

For our newly launched joint venture with Alpha Bank, we are seeking now to employ an Service Provisioning Expert!


The company offers ​the following benefits for this Service Provisioning Expert position:

  • Plenty of opportunities to evolve your career within an attractive and dynamic environment
  • Very good compensation package
  • Friendly working environment


What will you do as a Service Provisioning Expert?

  • Interacts with IT facilities to ensure the correct implementation of the service requirements required by the Customer (applications and networks)
  • Supports large customers in relation to integration / certification / compliance issues
  • Supports Business Impact Analysis in relation to Incident Reports prepared by IT for the Customer in relation to competency services (TBV)
  • Provision of service billing data with data received from IT / third parties


In order for your profile to match the Service Provisioning Expert position at Nexi Group, you need to have the following skills:

  • Bachelor’s or/and Master's degree in business or and Technology sector
  • Proficiency in leading both physical and virtual teams
  • Experience in dealing with third-party-provided services
  • Operational ability in a diverse, large-scale environment
  • Exceptional customer-facing skills
  • In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
  • Mastery of ITIL (Information Technology Infrastructure Library) principles
  • Expertise in people management and leadership


  • Strong organizational skills
  • Ability to manage and prioritize tasks efficiently
  • Solid resource planning and problem-solving skills
  • Readiness to demonstrate a proactive attitude
  • Excellent verbal and written communication skills in English (Italian language will be considered as an asset)


  • 5-6 years of experience at similar role in payment industry


For any further info about this position, you can contact Elena at or call me at +30 2166001367. In the case your application advances to the next stage, you may be automatically invited to submit a video, answering a few interview questions. 

Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. ​ All applications are considered strictly confidential.