romanian kyc agent - athens

posted
contact
George Vogiatzis, Randstad Hellas
job type
permanent
apply now

job details

posted
location
athens, attica
sector
multilingual
job type
permanent
reference number
25991
contact
George Vogiatzis, Randstad Hellas
phone
​+30 216 6001304

job description

Are you a native Romanian speaker, seeking new job opportunities in Athens, Greece?  Do you consider yourself as a customer service professional, with excellent writing skills and attention to detail? Fluent in English as well? 

How does the idea of joining the leading GameTech company in Greece & one of the fastest-growing in Europe sound?

In this Romanian speaking Back Office role it's all about corporate communication. As a Romanian Back Office Agent, you will be responsible for handling all written communications & assisting Romanian speaking customers with the verification process of their accounts.

Our multilingual recruitment team invites you to participate to our online live chat events that take place twice per week! More precisely:

Every Tuesday between 16:00 & 17:00  (Greek local time). Register here.Every Thursday, between 11:00 & 12:00 (Greek local time).. Register here.

You will have the opportunity to e-meet our team & ask any related to COVID-19, but not only. It is easy and free to join. All you need is to register to one of the links above by using your smartphone, tablet or computer and join our live chat session. No need to download an app or software. We remain at your disposal in case you need any guidance at multilingual@randstad.gr or at + ​30 216 6001304.

Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. ​ All applications are considered strictly confidential.

benefits

For the Romanian Back Office Agent position, our client offers:

  • Exciting & friendly work environment
  • Competitive salary package & bonus
  • Work-from-home till the situation gets back to normal
  • Career & competencies' development
  • Private group insurance
  • Continuous training
  • Internal incentives & rewards

responsibilities

The tasks of a Romanian Back Office Agent will be as follows:

  • Act as the first line of defense & escalation for the Romanian market
  • Receive customer questions, complaints, & comments via emails & live chats
  • Help customers with the verification process
  • Collect and analyze key information in accordance with the regulations of the competent auditing authorities
  • Communicate with other departments, following pending issues related to customer's identification or withdraw
  • Update customers' database
  • Ensure appropriate and confidential handling/sharing of sensitive information

qualifications

The ideal Romanian Back Office Agent is / possess / has:

  • A native level of Romanian
  • Business English level
  • PC & MS Office literacy

skills

  • High adaptability in dynamic working environments & rotating shifts
  • Strong communication skills, both written and verbal
  • Client-centric mindset

experience

Previous working experience in a similar role would be considered as an asset.