romanian back office agent - athens

nikos perrakis, randstad hellas
job type
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job details

athens, attica
customer service
job type
reference number
nikos perrakis, randstad hellas

job description

Are you a native Romanian speaker, seeking new job opportunities in Athens, Greece?  Do you consider yourself as a customer service professional, with excellent writing skills and attention to detail? Fluent in English as well? 

How does the idea of joining the leading GameTech company in Greece & one of the fastest-growing in Europe sound?

In this Romanian speaking Back Office role it's all about corporate communication. As a Romanian Back Office Agent, you will be responsible for handling all written communications & assisting Romanian speaking customers with the verification process of their accounts.


For the Romanian Back Office Agent position, our client offers:

  • Exciting & friendly work environment
  • Competitive salary package & bonus
  • Work-from-home till the situation gets back to normal
  • Career & competencies' development
  • Private group insurance
  • Continuous training
  • Internal incentives & rewards


The tasks of a Romanian Back Office Agent will be as follows:

  • Act as the first line of defense & escalation for the Romanian market
  • Receive customer questions, complaints, & comments via emails & live chats
  • Help customers with the verification process
  • Collect and analyze key information in accordance with the regulations of the competent auditing authorities
  • Communicate with other departments, following pending issues related to customer's identification or withdraw
  • Update customers' database
  • Ensure appropriate and confidential handling/sharing of sensitive information


The ideal Romanian Back Office Agent is / possess / has:

  • A native level of Romanian
  • Business English level
  • Previous working experience in back office / customer support roles
  • Observation and attention to detail
  • Service Orientation: Actively looking for ways to help customers 
  • Flexibility to work on shifts, nights, and weekends
  • PC & MS Office literacy


If you are interested in applying for the Romanian Back Office Agent position, we want to hear from you now! Apply online by registering on our website & submitting your application!

Otherwise, feel free to reach out to me, Nikos Perrakis, to ask any questions or refer anyone could match this amazing job opportunity.

Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. ​ All applications are considered strictly confidential.