quality assurance manager - athens

posted
contact
Alexandros Batsas, Randstad Hellas
job type
permanent
salary
€ 1,500 - € 1,800 per month
apply now

job details

posted
location
athens, attica
sector
multilingual
job type
permanent
salary
€ 1,500 - € 1,800 per month
reference number
31438
contact
Alexandros Batsas, Randstad Hellas
phone
+30 2166001357

job description

Are you an ambitious Quality Assurance Manager with a demonstrated history of thriving in the business process outsourcing sector? Are you ready to jump-in from a QA Manager role of a Customer Experience team to one of Sales team?

Our client is a fast growing Greek start-up company that rapidly expands in the US market as the first certification program on metabolic analysis & biometric screening.

Be the link between the Head of Sales & a team of agents that via various channels, reaches out every day to thousands of health professionals who aim to elevate their knowledge by identifying limitations & build nutrition / workout plans to minimize them.

benefits

What does our client offer for this QA manager role?

  • Competitive salary & bonus scheme 
  • Indefinite contract from the first day of hiring 
  • A unique opportunity to join a fast-growing start-up company & evolve from within
  • Stable working hours, Monday to Friday 1pm to 9pm

responsibilities

What would be the responsibilities of the QA Manager we are looking for?

  • Designs call, e-mail & chat monitoring formats & quality standards
  • Achieves monitor targets & ensure customer satisfaction scores and trends
  • Provides & shares feedback to head of sales & agents respectively
  • Extract actionable data as needed.
  • Coordinates & facilitates calibration sessions with the inside sales team

qualifications

What are the qualifications of a Quality Assurance Manager?

  • Proficient in English
  • PC literate
  • Familiar with MS Office (Excel, Outlook, PowerPoint) & MISs
  • Strong knowledge of calling processes & techniques
  • Genuine interest for the health, wellness & fitness industry

skills

  • Passion for analysis & high level of listening
  • Attention to detail & ability to escalate issues as appropriate
  • Great interpersonal skills, ability to deal with different personality types & share best practices & coaching
  • High adaptability within a fast-paced working environment

experience

At least one year of experience as a Quality Assurance manager within a call center environment.<

information

If you, or a friend, are interested in applying for the position of Quality Assurance Manager we want to hear from you today! Apply online by clicking the "Apply now" button!

Do you have some questions first? If so, don't hesitate to contact me, Alex Batsas, at multilingual@randstad.gr or at +30 2166001357 and either myself or one of my colleagues will gladly be at your disposal!

Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. ​ All applications are considered strictly confidential.