nordic customer service advisor - work from home

posted
contact
Stephanie Mela, Randstad Hellas
job type
permanent
apply now

job details

posted
location
work from home
sector
customer service
job type
permanent
reference number
19817
contact
Stephanie Mela, Randstad Hellas
phone
+30 6940018747

job description

"Work from home" is the new normal in the business world!

Are you a native Norwegian, Swedish, Finnish or Danish speaker with an advanced level of English? Are you interested in working from home from anywhere in Greece whilst avoiding the daily commute to the office?

This is a remote full-time job opportunity all over Greece where we are accepting applications from candidates currently living in Greece or are looking at working & relocating to Greece.

You will have the chance to serve the Nordic speaking clients of the most well-known companies worldwide in the fields of technology, banking, telecommunications, automotive or domestic appliances.

Our Multilingual Recruitment team invites you to participate at our online live chat events that take place twice per week for this opportunity! We hold two recruitment chats every week as stated below:

Every Tuesday between 16:00 and 17:00 (GMT +3). Register here.Every Thursday, between 11:00 and 12:00 (GMT +3). Register here.

You will have the opportunity to e-meet our team & ask any question that needs to be resolved before applying for the position. It is easy and free as all you need to do is to register to one of the links above by using your smartphone, tablet or computer and join our live chat session. No need to download an app or software.

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benefits

As a Nordic Customer Service Advisor - Work from Home, you will be offered:

  • Competitive salary (14 salaries per year)
  • Relocation package to Greece (flight ticket, accommodation for a couple of weeks, real estate agency support)
  • Performance or / and once-off bonuses
  • The necessary equipment you need in order to work from home
  • Remote training program with virtual / chat sessions
  • Career development opportunities
  • Employee relations department supporting you with integrating to the Greek labor system

responsibilities

As a Nordic Customer Service Advisor - Work from Home, your daily routine will include to:

  • Deliver timely, accurate and professional customer service to all customers by email, chat, or phone in Norwegian / Swedish / Finnish / Danish language
  • Provide world-class service to customers in an accurate, efficient and respectful manner on every call as measured by different performance metrics
  • Research and resolve issues reported by the client's end-users
  • Document all information on customer interaction system according to standard operating procedures
  • Ensure that all logins and passwords (both internal & external) are kept confidential. 

qualifications

In order to hack your path to success as a Nordic Customer Service Advisor - Work from Home, you need to possess:

  • fluent level of the Norwegian / Swedish / Finnish / Danish language
  • advanced knowledge of English
  • PC literacy
  • EU work permit

skills

  • High adaptability in dynamic working environments & rotating shifts
  • Strong communication skills, both written and verbal
  • Client-centric mindset

experience

No previous working experience in a similar role is required.

information

Still here? Upload your CV by creating a profile through our website and our Randstad Multilingual Recruitment team in Greece will contact you right away giving you the chance to prove that you are the Nordic Customer Service Advisor we are looking for!

Do you have some questions first? If so, don't hesitate to contact me, Stephanie Mela, at multilingual@randstad.gr or at +306940018747 and either myself or one of my colleagues will gladly be at your disposal!

Please note that for transparency & equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. ​ All applications are considered strictly confidential.