multilingual team leader - athens

posted
contact
mirela lykari, randstad hellas
job type
permanent
apply now

job details

posted
location
athens, attica
sector
customer service
job type
permanent
reference number
24161
contact
mirela lykari, randstad hellas

job description

Do you speak fluent English and one of the Spanish, Italian, French or German languages on a native level? Do you enjoy providing encouragement to team members, including communicating team goals and identifying areas for new training or skill checks? Does your proven work experience in a contact center justify that you are a customer-focused, hands-on, "lead-by-example" Team Leader?

Well, the opportunity you are looking for is right ahead. As a Multilingual Team Leader, you will  be working for a multinational company leading and encouraging the team members for projects in various sectors. 

benefits

The Multilingual Team Leader will receive:

  • Competitive remuneration package
  • Young and dynamic working atmosphere
  • Ongoing training opportunities to expand your skill set
  • Work for an internationally recognized and respected company

responsibilities

As a Multilingual Team Leader, your main tasks will include the following:

  • Build, maintain & communicate a strong ambition for the business, team and individuals
  • Ensure the right Process of Management & KPIs to drive the organization's performance against goals, strategies & action-plans
  • Develop succession planning within the team, to ensure continuous skill set development/growth for the individuals
  • Perform on going coaching activities with sales agents, coordinate with coaches where needed to drive individual development
  • Deliver team communication in a motivational manner, build team energy
  • Demonstrate strong influencing skills to drive the team, managing change effectively, resulting in positive outcome

requirements

The requirements for the Multilingual Team Leader role are:

  • 1-2 working experience as a team leader (ideally in a Contact Center) 
  • Native level in either Spanish, Italian, French or German languages
  • Fluent English
  • Strong written and verbal skills
  • High level knowledge of Windows/MS Office
  • Ability to work autonomously/independently
  • Organizational and time-management skills
  • Customer orientation and ability to adapt/respond to different types of characters

information

If this sounds like you or someone you know, we want to hear from you today! Apply online for the position Multilingual Team Leader by clicking the "Apply now" button!

Have some questions first? Feel free to contact our multilingual unit at multilingual@randstad.gr or at +30 2106770523.

Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. ​ All applications are considered strictly confidential.