import export customer service assistant in πειραιάς

dimitra zoga, randstad hellas
job type
apply now

job details

πειραιάς, attica
customer service
job type
reference number
dimitra zoga, randstad hellas
apply now

job description

Are you an experienced Import Export customer service assistant? Do you have experience in Shipping industry? Do you have strong organizational, communication and multitasking skills? Are you interested in joining a well known global organisation? 

If your answer to all the above is yes, please apply below!


The company offers the following benefits for this Import Export customer service assistant position: 

  • Friendly working environment
  • Work with experienced personnel
  • Plenty of opportunities to evolve your career within an attractive and dynamic environment
  • Work within a Multinational, corporate environment


The main goal of the Import Export customer service assistant position will be to serve the customer in all its queries and requirements. 

As an Import Export customer service assistant in this role, your main responsibilities will be the following: 

  • Inform the customer on any shortcomings based on initial conditions (cost, delay…)
  • Coordinate internally and/or respond to customer queries related to shipment
  • Monitor shipment according to customer status and track and trace upon delivery
  • Maintain daily, weekly and monthly reports to the agency or to the lines
  • Participate to the promotion of relevant products or services when talking to customers
  • Record and update information on customer profiles
  • Control invoicing of charges related to cancelled bookings after empty pick-up
  • Contact customers and manage/ coordinate system modifications when needed
  • In case of change, check if change is possible and modify all bookings as per customer request in line with corporate guidelines
  • Give guidelines and support Shared Service Center booking desk teams on all topics (process, customer profiles, etc.) if applicable


The position of Import Export customer service assistant is just the right one for you if you possess the following skills:

  • Solid experience 2-3 years in similar position
  • Good knowledge of Microsoft Excel
  • Capacity to interact professionally with customers
  • English proficiency, French would be considered as an asset


If you believe your profile could be a good match to this Import Export customer service assistant position, apply now! For more information, you can contact Dimitra Zoga at +30 2106770523

Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. ​ All applications are considered strictly confidential.