greek & german customer service representative - barcelona, spain

posted
contact
Mirela Lykari, Randstad Hellas
job type
permanent
apply now

job details

posted
location
barcelona, spain
sector
multilingual
job type
permanent
reference number
31754
contact
Mirela Lykari, Randstad Hellas
phone
+30 2166001321

job description

How does the idea of living in Barcelona and joining the largest automobile club in Europe sound to you? An interesting and varied job is waiting for you as a Greek & German Customer Service Representative in Barcelona. You will be the first point of contact for all German members and customers who travel abroad and need remote medical assistance.

As a Greek-German Customer Service Representative, your main tasks will be to provide information over the phone, share your know-how and experience while taking care of the members and insured clients in need and keep calm in any call situation.

If you want to join this growing team in Barcelona and take advantage of your language skills in Greek and German, this position is the best fit for you. 

Our Multilingual Recruitment team invites you to participate at our online live chat events that take place twice per week for this opportunity! We hold two recruitment chats every week as stated below:

Every Tuesday between 16:00 and 17:00 Greek local time. Register here.Every Thursday, between 11:00 and 12:00 Greek local time. Register here.

You will have the opportunity to e-meet our team & ask any question that needs to be resolved before applying for the position. It is easy and free as all you need to do is to register to one of the links above by using your smartphone, tablet or computer and join our live chat session. No need to download an app or software.

benefits

The company offers the following benefits for this Greek & German Customer Service Representative role:

  • Structured and paid training period during a couple of weeks
  • Varied activity, ongoing training, and development
  • A bunch of great and diverse colleagues
  • Permanent indefinite Contract 
  • Competitive Salary plus Benefits
  • Possibility to participate in the Smart-working/Home-Office Concept in Barcelona

responsibilities

The responsibilities for this Greek & German Customer Service Representative role include to:

  • Respond to incoming calls, take data, advice and inform members and clients
  • Perform outbound contacts to mediate or organize, as needed, medical assistance (contacts with hospitals/doctors, providers, etc.)
  • Support and collaborate in the medical cost containment process
  • Respond to back-office tasks
  • Participate to ensure achievement of the operational goals (KPI, productivity, Quality Management, etc.)
  • Support in case of in-house projects

qualifications

The ideal candidate for this Greek & German Customer Service Representative needs to have/ possess/ demonstrate:

  • Native level in German and fluent level in Greek
  • Good level in English
  • PC Literacy

skills

  • Willingness for flexible shift working (public holidays, weekends)
  • Strong communication skills and empathy
  • Comfortable in conflict resolution
  • Team-player and good organizational and prioritization skills
  • Open to learn in continuing training opportunities

experience

No previous working experience in a similar role is required.

information

If you, or a friend, are interested in applying for the position of Greek & German Customer Service Representative, we want to hear from you today! Apply online by clicking the "Apply now" button!

Do you have some questions first? If so, don't hesitate to contact me, Mirela Lykari, at mlykari@randstad.gr or at +302166001321 and I will gladly be at your disposal!

Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. ​ All applications are considered strictly confidential.