customer support supervisor - attica

posted
contact
maria stavraki, randstad hellas
job type
permanent
apply now

job details

posted
location
attica
sector
customer service
job type
permanent
reference number
23602
contact
maria stavraki, randstad hellas

job description

Exciting opportunity has arisen to work as a Customer Support Supervisor in one of the leading companies in energy sector! Does your proven work experience justify that you are a customer-focused, hands-on, "lead-by-example" supervisor? We are looking for someone who will be inspiring and able to bring across all teams commitment, new ideas, integrity and results! Are you willing to accept this demanding, fast-pace and multitasking role of the Customer Support Supervisor? Apply now!

benefits

For this challenging career opportunity of the Customer Support Supervisor position our client in energy sector offers:

  • Attractive remuneration package
  • Private health insurance
  • Vibrant and fresh work environment with professionals with the field of energy expertise
  • Indefinite contract with great career path potential inhouse

responsibilities

As a Customer Support Supervisor you will be responsible for operating and controlling the inbound customer support team.

More specifically you will:

  • Manage, coach and train the inbound customer support team in order to reach its full potential
  • Organize and set tasks of daily call center operations for the customer support team
  • Monitor call center's qualitative and quantitative metrics in order to propose ways to improve productivity
  • Provide extensive training to ensure continual upscaling in customer service level through evaluation and development
  • Give valuable feedback to each representative based on the individual KPIs and by analyzing results
  • Ensure customer support team is fully motivated to achieve best performance and meet company’s goal
  • Prioritize tasks and assign responsibilities in a proper efficient way according to the resources
  • Propose strategies to improve customer experience and satisfaction with respect to company's values
  • Support and report directly to the Head of Customer Experience about team’s performance management

requirements

For the Customer Support Supervisor role, you have to demonstrate:

  • minimum 2 years’ of experience as a senior team leader or supervisor in customer support roles
  • BA degree in business administration or relevant fields
  • proven work experience in energy sector will be consider as an extra asset
  • exceptional customer service and project management skills
  • ability to present complex information in a clear and concise way
  • very structured way of thinking and organized, methodical way of working
  • team-spirit and ability to lead by example
  • motivated, goal oriented and committed
  • complex problem-solving and analytical skills
  • strong numerical acumen and result-orient

information

If the Customer Support Supervisor position seems to be your next career step, we want to hear from you today! Apply online now! #clientservicesgr

Have some questions first? Call our office at +30 2106770523  and ask for Maria Stavraki. Otherwise, feel free to contact me at mstavraki@randstad.gr 


Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. ​ All applications are considered strictly confidential.