customer support agent with german - athens (hybrid-remote)

Are you a German speaker with a native-like level? Are you seeking new job opportunities in Athens?

How does the idea of joining the leading GameTech company in Greece & one of the fastest-growing in Europe sound?

In this German speaking Customer Support role is all about communication. As a Customer Support Agent with German, you will be responsible for handling all communications & assisting German speaking customers with inquiries & issues they may face. Be ready to thrive by adapting easily to customers' needs while being a valuable member of the front line of our client's services.

Well, if you've answered ‘yes’ to all of the above, then this job is for you! 

Our Multilingual Recruitment team invites you to participate at our online live chat events that take place twice per week for this opportunity! We hold two recruitment chats every week as stated below:

• Every Tuesday between 16:00 and 17:00 (Greek local time). Register here.
• Every Thursday, between 11:00 and 12:00 (Greek local time). Register here.

You will have the opportunity to e-meet our team & ask any question that needs to be resolved before applying for the position. It is easy and free as all you need to do is to register to one of the links above by using your smartphone, tablet or computer and join our live chat session. No need to download an app or software.

For the Customer Support Agent with German position, our client offers:

• Exciting & friendly work environment
• Competitive salary package & bonuses
• Benefits related to food & electricity
• Career & competencies' development
• Private group insurance
• Continuous training
• Internal incentives & rewards

The responsibilities of a Customer Support Agent with German will be as follows:

• Act as the first line of defense & escalation for the German market
• Receive customer questions, complaints, & comments via calls, emails & live chats
• Build sustainable relationships & trust with customers through open communication
• Treat customers with respect, following the company policies & procedures, ensuring that customers are satisfied with the solution/answer provided
• Communicate internally with other departments, following up on pending issues related to customer's requests
• Be always updated with the company's product, promos, policy, & changes as required
• Update customers' database
• Collaborate with team/shift leader & colleagues

The ideal Customer Support Agent with German has the following qualifications:

• A native-like level of German
• Business English level
• PC & MS Office literacy

• High adaptability in fast-paced & dynamic working environments with rotating shifts
• Outstanding communication skills, both written and verbal
• Client-centric mindset

Previous working experience in a similar role is not required.

If you are interested in applying for the Customer Support Agent with German position, we want to hear from you now! Apply online by registering on our website & submitting your application!

Do you have some questions first? If so, don't hesitate to contact me, Mirela Lykari, at multilingual@randstad.gr or at +302166001321 and either myself or one of my colleagues will gladly be at your disposal!

Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. ​ All applications are considered strictly confidential.