The Customer Service Specialist role will be managing the order-to-invoice cycle to serve the Greek local market. He/she will be working closely with direct/indirect customers, 3PL provider(s), Campari Hellas local functions (Commercial, Finance, Channel Customer Marketing) and manufacturing plant as well with the regional Customer Service teams. Looking forward to receive your application for this exciting position in Campari Hellas.
...customer service specialist.
- posted 14 november 2023
benefits
The company offers the following benefits for this Customer Service Specialist position:
- A challenging and dynamic environment
- A highly motivated winning team that seeks to thrive
- High investment in professional and career growth opportunities
key responsibilities
The responsibilities of the Customer Service specialist include:
- Responsible for entering in SAP-4 Customers’ Sales Orders either directly from the Customers or from the Sales team
- Managing the order cycle from initial order, delivery to invoice
- Managing samples and staff order requests in a timely manner
- Monitoring service level to Customers and defining corrective actions across different functions
- Manage and ensure successful completion of specific requests outside of standard deliveries
- Collaborate with Commercial and Marketing teams on specific orders to ensure on-time delivery with customers
- Regular contact with Finance team, specifically Accounting, to review potential credit issues with customers
qualifications
The ideal candidate for the Customer Service Specialist should have
- Bachelor degree in economics, technology, engineering, or mathematics (must have)
- Greek Mother tongue (must have)
- English (must have)
- SAP knowledge, ECC or S4-HANA
- Strong background in Excel, PowerBI is a plus
skills
- Ability to influence
- Problem solving “attitude”
- Attention to detail and accuracy
- Customer Service orientation
- Initiative / proactivity
- Ability to work under pressure
- Passion & Integrity
- Excellent interpersonal skills (stakeholders’ relationships management and team working)
- Team worker
- Out of the box thinking
- Ability to anticipate risks or opportunities
experience
- Minimum 3-5 years experience in Customer Service in FMCG industry, Spirits/Beverage industry
educational requirements
- University degree
information
Vasilis Perivolas+30 216 6001369Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. All applications are considered strictly confidential.
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