customer service specialist - athens

posted
contact
ioanna zygogianni, randstad hellas
job type
permanent
apply now

job details

posted
location
athens, attica
sector
customer service
job type
permanent
reference number
24459
contact
ioanna zygogianni, randstad hellas

job description

Αre you an experienced professional with excellent communication skills & customer service mindset? Do you prefer a new remote job as a customer service specialist avoiding daily commuting at the office?

This is a work from home job opportunity where you will have the chance to prove your excellent communication skills as a customer service specialist by serving the greek and english clients of a well-known company in maritime sector.


benefits

The company offers to Customer Service Specialist:

  • competitive salary
  • performance bonuses
  • necessary equipment you need in order to work from home
  • detailed training program
  • career development opportunities

responsibilities

As a Customer Service Specialist you will need to:

  • provide a high level of customer service to the Greek and English speaking clients at all times
  • resolve issues through various support channels such as emails, calls or online chats
  • offer solutions to common technical problems or frequently asked questions
  • delight customers and exceed their expectations
  • understand, plan for and promote client’s services to the assigned customer base
  • interrogate customer data to determine and optimise revenue opportunities and evolve service levels
  • partner field-based Sales Managers to provide coherent and consistent service levels which delight the customer
  • own and manage the customer’s needs ensuring quotations, billing, product-related queries and out-of-hours service calls are executed effectively
  • engage internal/external stakeholders as required to diagnose and resolve customer queries within timelines determined with respect to company’s SLAs
  • support quarterly customer business reviews to improve customer communication and connectivity and optimise revenue opportunities
  • ensure that 1st time resolution and email resolution times are attained for the assigned customer-base
  • manage customer indexes ensuring they are both comprehensive and reflect the requirements of the customer
  • prepare and submit monthly customer renewals in a timely manner to ensure renewal and retention of subscriptions and services.
  • comply with all Company policies and procedures including antitrust, sensitive trading,  anti-bribery and corruption
  • participate in personal development initiatives as determined by the company

requirements

To be the Customer Service Specialist our client looks for, you have to possess the following skills: 

  • experience in customer service role 
  • excellent level in english language
  • experience or studies in maritime sector
  • very good internet speed
  • strong communication skills, both written and verbal
  • client centric mindset


information

Does the role of Customer Service Specialist sound like you or someone you know? We want to hear from you today! Apply online now!

Have some questions first? Call our office at +30 2106770523  and ask for Ioanna Zygogianni. Otherwise, feel free to contact me at izygogianni@randstad.gr

#clientservices


Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. ​ All applications are considered strictly confidential.