customer service executive in athens

vasilis perivolas, randstad hellas
job type
apply now

job details

athens, attica
engineering, logistics, production & manufacturing
job type
reference number
vasilis perivolas, randstad hellas
apply now

job description

Can you maintain high levels of communication and service standards, adding value to Order Handling administtration processes while creating a competitive advantage. In this position you are the intermediate among Sales, Supply Chain, Finance and Customers in all levels of the supply cycle, namely from quotation request until invoicing, ensuring maximum customer satisfaction. This is a great opportunity within a leading interantional company with excellent working environment. 

  • Receive customer quotation requests, create sea-stock offers and reply to customers
  • Receive order confirmations, create and dispatch orders and reply to customers
  • Follow-up on open orders and/or any other issues and inform and update all parties involved
  • Request delivery documents (POD’s, Invoices, Consumption Reports etc.) from the supply site. Ensure that they are received in full and on time for customer invoicing
  • Issue invoices to Customers and support them with all the necessary documentation prior to dispatch
  • Create Service Complaints for any issues that arise ensuring that all necessary information is included and directed to all the parties involved
  • Create Credit invoices following the relevant Company policies and guidelines
  • Maintain high data quality and proper archiving at all stages of the CSD processes
  • Check daily correspondence and provide solutions if possible before escalating the enquiry to the next level (CSD Team Leader, CSD Manager, SAR, Finance etc.)
  • Maintain high level of communication at all stages and with all parties involved regardless of means of communication


  • Excellent working environment
  • Continous Training 
  • Competitive salary package


  • University Degree in Economics / Supply Chain
  • Experience in customer order service preferably from Marine Industry
  • Excellent communication skills
  • Excellent computer skills 
  • Good knowledge of Excel
  • Ability to manage multiple priorities within a fast paced environment


Vasilis Perivolas
+30 2106770523

Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. ​ All applications are considered strictly confidential.