customer care manager in northern attica

posted
contact
maria stavraki, randstad hellas
job type
permanent
apply now

job details

posted
location
northern attica, attica
sector
customer service
job type
permanent
reference number
15322
contact
maria stavraki, randstad hellas
apply now

job description

Grab the chance to work as a Customer Care Manager in one of the most well-established and rapidly evolving companies within the financial services sector. Does your proven work experience justify that you are a customer care centric, hands-on, "lead-by-example" manager? We are looking for someone who will bring inspiration and commitment across the team, new ideas, integrity, results and space for development! If you are willing to accept this challenging and multitasking role of the Customer Care Manager, apply now!

benefits

For this challenging career opportunity of Customer Care Manager our client in financial services industry offers:

  • Attractive remuneration package, mobile, laptop
  • Annual bonus based on departments' performance and KPI's
  • Additional bonus based on personal 360 evaluation
  • Family medical private insurance
  • Indefinite contract with great career path potential inhouse

responsibilities

As a Customer Care Manager you will be responsible for the full operational leadership of the customer care department. In detail you will:

  • Monitor and improve processes in order to increase key customer’s satisfaction to the maximum
  • Develop customer care goals and coordinate with the team to meet high service level standards, leading by example and training
  • Ensure your team is fully motivated to achieve best performance and meet company’s goal
  • Prioritize tasks and assign responsibilities in a proper efficient way by empowering your team to take initiatives
  • Work cross-functionally with all departments to drive improvement in all internal processes simultaneously
  • Propose new innovative strategies to improve the customer care and satisfaction with respect to company's values
  • Reassure the department operates in accordance with company's commercial policies department
  • Supervise and manage outsourcing call centers partners monitoring quantitative and qualitative metrics
  • Manage key customers requests, complaints and business as usual issues
  • Take ownership of customers issues and follow problems through to resolution
  • Generating sales leads, building sustainable relationships where necessary
  • Manage the approved budget of the customer care team and the day-to-day reporting
  • Stay informed on the latest industry techniques and methods

requirements

For the Customer Care Manager role, you have to demonstrate:

  • 5 - 8 years’ of experience in managerial customer care roles
  • Bachelor’s degree in Business Administration or relevant field
  • Proficiency in English and Microsoft office
  • Outstanding communication and listening skills 
  • Excellent leadership and interpersonal skills
  • Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations
  • Self-motivational skills and an ability to lead a customer care team
  • Creative thinking with problem-solving skills able to come up with new ideas
  • Organizational and planning skills to develop customer care policies
  • Good personal presentation, especially when face-to-face with customers
  • A commitment to improve your customer care skills on an ongoing basis

information

If the Customer Care Manager position seems to be your next career step, we want to hear from you today! Apply online now!

Have some questions first? Call our office at +30 2106770523  and ask for Maria Stavraki. Otherwise, feel free to contact me at mstavraki@randstad.gr 

Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. ​ All applications are considered strictly confidential.