contact center manager in athens

maria stavraki, randstad hellas
job type
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job details

athens, attica
customer service
job type
reference number
maria stavraki, randstad hellas
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job description

Exciting opportunity has arisen to work as a Contact Center Manager in one of the most well-known companies in the automotive industry! Does your work experience justify that you are a customer-focused strategic Contact Center Manager? We are looking for someone who will be inspiring and able to bring across all business units and customers commitment, new ideas and integrity . 

As a Contact Center Manager you will be responsible for the full operational leadership and control of all customer service departments ensuring that agents comply with all call center objectives, performance standards and policies.

If you consider yourself as the ideal candidate for this exciting opportunity of Contact Center Manager, apply now!


The company offers the following benefits for the Contact Center Manager position:

  • the opportunity to work for one of the top companies in the automotive industry
  • a collaborative working environment with customer centric culture and values
  • competitive remuneration package


As a Contact Center Manager you will have to:

  • Manage customer service departments consist of three teams with continual improvement of processes
  • Assume responsibility for effectively overseeing call center's daily activities
  • Conduct effectual resource planning in order to increase productivity of the call center 
  • Monitor key customer service metrics and improve processes in order to maximize customer satisfaction
  • Collect and analyze call-center statistics such as sales rates, reservations and costs
  • Review call center budgeting and carefully track expenses on a monthly or annual basis
  • Run customer satisfaction surveys via questionnaires, analyze the results and report findings
  • Provide extensive training to ensure continual upscaling in customer experience through evaluation and development
  • Work cross-functionally with all departments and present call center performance reports to the top management
  • Reassure the call center department operates in accordance with company's policies and procedures


 If you possess the following skills, the position of Contact Center Manager is just the right one for you:

  • Minimum 3-5 years’ of experience as a Contact Center Manager in service industries
  • University degree as well as Master that will be considered as an asset
  • Experience in performance evaluation and key satisfaction metrics
  • Ability to present complex information in a clear and concise way
  • Exceptional customer service and project management skills
  • Proven knowledge of reporting and budgeting procedures
  • Analytical thinking, strong numerical acumen and result-orient


Does the role of Contact Center Manager sound like you or someone you know? We want to hear from you today! Apply online now!

Have some questions first? Call our office at +30 2106770523  and ask for Maria Stavraki. Otherwise, feel free to contact me at 

Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. ​ All applications are considered strictly confidential.