careline and crm assistant - athens

posted
contact
Tzina Vamvatsikou, Randstad Hellas
job type
permanent
apply now

job details

posted
location
athens, attica
sector
sales, marketing & retail
job type
permanent
reference number
30799
contact
Tzina Vamvatsikou, Randstad Hellas
phone
2166001356

job description

Are you interested in joining a multinational FMCG company? Do you have passion, with a can-do attitude? Do you have commitment to providing excellent support under pressure? 

British American Tobacco Greece is looking for a talented, highly motivated marketer with a positive and can-do attitude.

If you are ready for your next career step, don't miss this amazing opportunity at British American Tobacco Greece. This Careline & CRM Assistant role is for you! 

The position is full time and permanent, based in Athens.

benefits

The company offers the following benefits for this Careline and CRM Assistant position:

  • Competitive Salary
  • Annual Bonus
  • Private medical insurance
  • Career Opportunities
  • Friendly working environment

responsibilities

As a Careline and CRM Assistant in this role, your responsibilities will include:

  • Management of effective communication with Customer Care Agents and close follow up of relevant KPIs
  • Support in the implementation of CRM (Customer Relationship Management) and customer retention initiatives
  • Support in the strategic development of multichannel consumers journeys
  • Management of relations with multiple agencies
  • Analysis of data for reporting purposes
  • Work closely with other departments to ensure an excellent level of customer experience
  • Continuously evaluate Customer Care processes and propose enhancements

qualifications

In order for your profile to match this Careline and CRM Assistant position you need to have the following: 

  • University Degree in BA/ Marketing/ similar field and Master’s in Marketing or MBA
  • IT Literacy (MS Office) with proficiency in Excel and PowerPoint
  • Positive and constructive attitude
  • Good team player and interpersonal skills, ability to build and maintain good relationships with internal and external partners
  • Possess good communication and engagement skills, coupled with the ability to maintain a high level of professionalism and confidentiality
  • Proactive – taking initiatives and presenting solutions
  • Previous working experience on salesforce/marketing cloud platform is considered a plus
  • Excellent command of English and Greek languages (spoken and written)

skills

  • Good organizational skills, accountability and ownership, ability to drive projects
  • Ability to multitask and work well under pressure
  • Fast- learner, willing to adapt to a changing environment
  • Able to manage multiple tasks in parallel in a fast-moving environment
  • Able to prioritize tasks independently to meet deadlines

experience

Previous experience or Internship in multinational companies/ FMCGs 

information

If you are interested in this Careline and CRM Assistant job vacancy apply now. For more information, you can contact with Tzina Vamvatsikou at 216 6001356. #marketingposition

In case that your application advances to the next stage, you may be automatically invited to submit a video, answering a few interview questions.

Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. ​ All applications are considered strictly confidential.