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North Suburbs, Attica
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Date Posted:
02 May 2019
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Are you motivated to grab the opportunity to advance your career and make your next step as a Head of UX Research? This is a position of high responsibility with a primary focus on shaping and implementing the vision of the UX Research discipline. The Head of UX Research will be actively involved in materializing the strategic positioning of the company in the domestic and international Service Design scene. He/she will lead and direct the UX Research team to support the goals of the department by coordinating the execution of the day-to-day workload, and will also actively participate in the creation of successful Service Design solutions for the company’s customers in the areas of information architecture, usability research, prototyping and interaction design conversions-focused UX artefacts. 


For this Head of UX Research position, you will be offered a very competitive remuneration package according to skills and experience. 


As a Head of UX Research, your main responsibilities will be:

  • Direct, lead, coach, inspire and further develop the UX Research team to deliver strategic, innovative experiences that inspire the end user and optimize user needs and business goals across desktop, web & mobile platforms. 
  • Mentor the team to work in a highly collaborative environment with a focus on strong creative thinking, UX leadership and decisions based on data and human interaction.
  • Support revenue and operational objectives while maintaining a constant focus on the customer.
  • Participate in customer site visits to present the UX offering to prospect customers and interact with customers to elicit usability requirements.
  • Maintain and further strengthen the companies’ reputation in digital design via the pursuit of achievements in domestic and international awards.
  • Manage multiple independent projects, delivering results within time and budget.
  • Monitor relevant emerging trends and technologies.
  • Define, develop and comply to actionable processes utilized by the UX/UI team to execute the overall digital strategy.
  • Make data driven design decisions by working with analytics and customer insight to ensure all UX decisions are made based on customer behavior. Implement findings into User Experience solutions.
  • Closely cooperate on a daily basis and with the UX/UI Design team to jointly deliver top-quality, state of the art digital assets. 
  • Interface internally with the Project Management team to ensure the timely and qualitative delivery of the relevant workload. 
  • Build and test user interface prototypes that meet the expectations of the stakeholders.
  • Cooperate with Product Managers and Technology stakeholders to identify critical customer needs, challenges, and insights.
  • Interact with the Management to ensure the constant alignment with the defined strategy. 


We would expect from the Head of UX Research to have the following skills:

  • Minimum 5 years of UX analysis & design experience. Strong understanding of information architecture and user-centred design methodology.
  • Minimum 5 years of experience managing UX resources and strategy, with proven interest in UX issues. Proven success in building teams, goal setting, coaching, & developing individuals to achieve targeted results.
  • Proven creative thinking and passion for technology.
  • Ability to incorporate research, strategy and analytics into prototype design decisions.
  • Proven success in optimizing transactional websites and applications.
  • Strong understanding of the values of rapid prototyping, concept diagrams, user scenarios, wireframes, flows and experience maps.
  • Strategic/analytical thinking, communication, problem solving, influencing, and interpersonal skills.
  • Ability conduct usability research including contextual research, stakeholder interviews, user testing, card sorting, tree testing
  • Study the existing Information Architecture of a website or app and modify it according to the needs of the project. Be able to justify the rationale behind the changes.
  • Analyze findings to provide strategic recommendations to stakeholders and team members in a clear and concise format. 
  • Collaborate with product managers, designers, and engineers to identify generative research and product validation opportunities. 
  • Identify and create personas and journey maps based on UX research data and become a subject matter expert on our customer segments and products. 
  • Produce low-fidelity prototyping and other lean UX techniques to rapidly validate and refine product concepts and designs.
  • Proficient use of UX software such as Sketch, Invision, Adobe XD suite, Figma, Zeplin, Axure or equivalent. 
  • Strong understanding of UX interaction principles.


Feel free to reach Maria Kassotaki for any further info about this Head UX Research position at

In case that your application advances to the next stage, you may be automatically invited to submit an on demand video interview, answering a few interview questions.

Also Randstad's Tech recruiters invite you to participate at our online live chat event for this position!  We hold two recruitment chats every week:

Every Tuesday at 09:30 (GMT +2). Register here.

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