account support with german - kolonaki

posted
contact
georgia eleftheriadou, randstad hellas
job type
permanent
apply now

job details

posted
location
kolonaki, attica
sector
customer service
job type
permanent
reference number
25712
contact
georgia eleftheriadou, randstad hellas

job description

This is for all the local German & English speakers who are based in Athens, Greece!

Are you great with people, & really fluent in both German & English? Do you enjoy handling fast challenging situations & providing support in regard to the account of the customers?

If you want to take advantage of your previous working experience in the customer service field & join a trusted & fast-growing firm with offices in the centre of Athens, then look no further!

Our client has grown to a large international investment firm & been transformed to a true industry leader, striving for the opportunity to help everybody realize their investment goals, like only a big broker can.

Read below for more information and apply now!

benefits

What benefits you will be entitled in this Account Support with German role:

  • Competitive benefits package
  • Indefinite contract
  • Work-from-home till the situation gets back to normal
  • No weekends
  • Intellectually stimulating work environment (less than 5% turnover)
  • International training opportunities

responsibilities

What your tasks will be in this Account Support with German role:

  • Dealing with clients’ inquiries via live chat, email & telephone (by prioritization)
  • Performing account analysis & taking actions as required
  • Promoting available products & new features services to account owners
  • Developing & maintaining excellent relationships with prospective & existing clients
  • Cooperating effectively with other departments as required
  • Contributing to team effort by achieving targeted results

requirements

You’ll be an excellent fit in this Account Support with German role in case you possess:

  • Fluency in both German & English (at least C1-C2 level in both languages)
  • Client handling experience (in the financial services sector) would be definite a plus
  • Ability to switch tasks & raise/complete "tickets" with speed & efficiency
  • Outstanding communication & comprehension skills
  • PC literacy & fast typings skills

information

Have some questions first? Randstad's multilingual recruitment team invites you to participate at our online live chat event for this position! We hold two recruitment chats every week:

Every Tuesday between 16:00 and 17:00 (GMT +2). Register here.
Every Thursday, between 11:00 and 12:00 (GMT +2). Register here.

You will have the opportunity to e-meet our recruitment consultants & ask us any questions you may have. It is easy and free, all you need to do is register for the time that suits you best at the links above by using your smartphone, tablet or computer to join our live chat session. No need to download an app or software. We look forward to chatting with you online!

Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. ​ All applications are considered strictly confidential.