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οrder support supervisor in attica

posted
contact
vasiliki mavrokefalou, randstad hellas
job type
permanent
apply now

job details

posted
location
attica
sector
engineering, logistics, production & manufacturing
job type
permanent
reference number
11271
contact
vasiliki mavrokefalou, randstad hellas
apply now

job description

Do you have what it takes to work as an Order Support Supervisor in one of the leading companies globally? Do you have experience in Customer Service, Order Management, Demand Planning, Excellent communication and negotiation skills?

Are you a flexible problem-solver with a hands-on mentality? If your answers are yes to all of the above then hurry up and apply now online!

Your main role will be to lead customer service function with the purpose to create preferred partnership with retailers, by creating simply outstanding customer experience.


benefits

The company offers the following benefits for this Order Support Supervisor position​:

  • Competitive salary package
  • Work in a friendly multinational environment
  • Work in a leading global company
  • Continuous training
  • Chances for career development

responsibilities

As an Order Support Supervisor, your duties will include the following:

  • Coordinate & lead team of  customer service specialists & demand planner (however, without direct reports);
  • Drive different processes, like  Integrated business planning process together with GM, CCS, sales team, product lines, controllers, marketing
  • Drive  phase out/in process
  • Taking role of “proactive availability manager”
  • Drive implementation of new tools (like CTI/CM)
  • Drive cooperation with supply chain & logistics (service triangles);
  • Drive  process optimization & waste reduction in customer service area
  • Actively participate in  EMEA & Cluster key user groups & calls
  • Inventory management
  • Managing trade survey process and driving governance model accordingly;
  • Using different tools in customer service & DP area (SAP, APO, IOS, CRM, etc)
  • Driving cost to service optimization (customer segmentation, direct deliveries growth, etc)
  • Working in matrix  environment
  • Driving product exchange & RAD (returns & damages) process optimization
  • Begin back up for customer service specialist & demand planner


requirements

As an Order Support Supervisor in this role, you must have the following requirements:

  • Solid experience (>5 years) in customer service (order management etc)
  • Proven track record of delivering results
  • Business understanding and market knowledge
  • Good English, both written and spoken
  • Strong influencing skills & strong collaboration skills
  • Strong practical problem-solving skills and analytical approach
  • Excellent Excel skills
  • Result oriented
  • Able to lead and engage the team
  • Flexible and agile
  • Able to drive change in the organization and constantly improve the processes

 


information

​If you are interested in this Order Support Supervisor role, apply now. For more information, contact Vasiliki Mavrokefalou on +30 2106770523.

Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. ​All applications are considered strictly confidential.