vip account manager with german - athens

Δημοσίευση
Επικοινωνία
mirela lykari, randstad hellas
Τύπος εργασίας
μόνιμη
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Δημοσίευση
Τοποθεσία
athens, αττική
Κλάδος
εξυπηρέτηση πελατών
Τύπος εργασίας
μόνιμη
Κωδικός θέσης εργασίας:
26190
Επικοινωνία
mirela lykari, randstad hellas

Περιγραφή εργασίας

Are you a German speaker with a native-like level, seeking new job opportunities in Athens, Greece? Are you interested in expanding your career in account management, while acquiring and retaining high-value customers? 

How does the idea of joining the leading GameTech company in Greece & one of the fastest-growing in Europe sound?

In this role it's all about communication and client management. As a VIP Account Manager with German, you will be responsible for developing and managing high-value VIP Sportsbook players, aiming at building relationships that will drive loyalty across the company taking them to the next level.


παροχές

For the VIP Account Manager with German position, our client offers:

  • exciting & friendly work environment
  • career & competencies development
  • continuous training
  • flexible working conditions
  • competitive salary package & bonus
  • internal competitions & rewards
  • team medical & life insurance
  • commuting expenses

αρμοδιότητες

The responsibilities of a VIP Account Manager with German will be as follows:

  • build strong relationships with key players to ensure highest level of retention through knowledge of customers, player behaviors, interests and dislikes
  • responsible for VIP base growth focusing on new players retention and reactivation
  • answer any day-to-day queries, requests and complaints and ensuring they are handled in a timely and professional manner
  • manage all aspects of the relationship with the player, including but not limited to hospitality events, daily/weekly/monthly communications, queries, contacts, and escalations
  • responsible to ensure the smooth running and success of the events process
  • set up bonuses for VIP players according to company’s guidelines
  • liaise with other teams and departments to find solutions

προσόντα

The ideal VIP Account Manager with German is / possess / has:

  • good understanding of online Sportsbook
  • excellent knowledge of Microsoft Office (especially Excel) & experience on CRM tools
  • understanding of CRM campaign planning
  • good analytical & reporting skills
  • customer-driven; Ability to react quickly to customer feedback and to adapt communication style based on customer needs
  • excellent command of English and near-fluent German
  • nice to have: Bachelor's/Master's studies will be considered as an advantage

πληροφορίες

If you are interested in applying for the VIP Account Manager with German position, we want to hear from you now! Apply online by registering on our website & submitting your application!

Have some questions first? You may contact our multilingual team at multilingual@randstad.gr and one member of the team will gladly assist you.

Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. ​ All applications are considered strictly confidential.