senior customer service coordinator - ασπρόπυργος

Δημοσίευση
Επικοινωνία
maria stavraki, randstad hellas
Τύπος εργασίας
μόνιμη
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Περισσότερες πληροφορίες για αυτή τη θέση εργασίας

Δημοσίευση
Τοποθεσία
ασπρόπυργος, αττική
Κλάδος
εξυπηρέτηση πελατών
Τύπος εργασίας
μόνιμη
Κωδικός θέσης εργασίας:
23615
Επικοινωνία
maria stavraki, randstad hellas

Περιγραφή εργασίας

A Senior Customer Service Coordinator position has just landed and we are very excited to cooperate with one the leading multinational information management companies globally! Your will be responsible for coordinating the customer service team that provides customers support, resolve complaints and proceeds with ordering. Do you have what it takes so as to provide exceptional customer service guidelines, manage customer complaints and coordinate the call center in a way that will reach its full potential and improve customer satisfaction? Can' t wait to receive your online application for this Senior Customer Service Coordinator opportunity!

παροχές

Our client for the Senior Customer Service Coordinator role offers:

  • indefinite employment contract with competitive remuneration package
  • multinational corporate work environment with distinct career path opportunities
  • bonus based on annual performance and KPIs
  • private medical insurance programme
  • mobile
  • transportation expenses

αρμοδιότητες

As a Senior Customer Service Coordinator, you will be responsible for:

  • assisting with the daily call center functions and the overall operations of the customer service team
  • ensuring that exceptional level of support is provided to clients with a primary focus on high quality service
  • monitoring the overall team's performance and design call center strategies to improve client's satisfaction
  • demonstrating an understanding of customer service reporting metrics in terms of call center efficiency and productivity
  • providing regular updates on volumes, escalations, and procedures to the manager
  • proactively identifying continuous improvement opportunities and offer solutions
  • escalating customer issues and concerns in order to achieve successful and timely resolution
  • supporting, motivating and empowering team members
  • adhering to company policies, procedures and high standards

προσόντα

For this Senior Customer Service Coordinator position you have to possess:

  • 3-5 years  professional experience in senior customer service roles
  • very good English, verbal and written 
  • exceptional knowledge of MS Office
  • strong customer centric approach and detail orientation
  • computer literacy and ability to use on-line systems for input, maintenance and inquiries
  • excellent communication, organization and interpersonal skills
  • ability to lead, coach and mentor staff

πληροφορίες

If the Senior Customer Service Coordinator position is what you are looking for your next career step, we want to hear from you today! Apply online now! #clientservicesgr

Have some questions first? Call our office at +30 2106770523  and ask for Maria Stavraki. Otherwise, feel free to contact me at mstavraki@randstad.gr 

Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. ​ All applications are considered strictly confidential.