senior claims associate in αθήνα

eva stamou, randstad hellas
Τύπος εργασίας
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Περισσότερες πληροφορίες για αυτή τη θέση εργασίας

αθήνα, αττική
οικονομικά & λογιστική
Τύπος εργασίας
Κωδικός θέσης εργασίας:
eva stamou, randstad hellas
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Περιγραφή εργασίας

Do you have experience as claims associate in an insurance company? Would you like to evolve further your career within insurance sector?  The senior claims associate will be responsible for operations support on local claims handling and call center Team, reporting directly to local Operations Manager.


The company offers the following benefits for the senior claims associate position:

  • Friendly working environment
  • Work with experienced personnel
  • Plenty of opportunities to evolve your career within an attractive and dynamic environment
  • Very good compensation package


    Your duties as a senior claims associate will include :

    Claims Associate tasks:

    • Call Centre Customer Service coverage
    • Administration of Wallet Protect, Disability, Involuntary Unemployment, Life & Auto GAP claims
    • Scanning & Storage of claims documentation
    • Handle all the communication with the Client including dealing with client requests
    • Ensure compliance with local insurance regulations
    • ontinuous search for improvement opportunities on customer service/satisfaction.

    Operations Support tasks:

    • Ensure efficient management of Daily Incoming Work & Phone SLAs
    • Support Operations Manager on:
    • Client Reporting
    • Internal Control Framework
    • Team trainings
    • Tax Authorities and Sanction Screening Requests
    • Branch’s Compliance with GDPR
    • Work Instructions
    • Audit Claims
    • Handle claim associate’s daily issues/queries
    • Manage Customer Feedback and Surveys Processes
    • Support on Premiums Related Tasks, Invoicing and New Business Launches
    • Support Commercial team on Operational Queries
    • Continuous support to the Operations department in assigned tasks and projects
    • Identify and support process and product improvements
    • Create and support a problem solving and a "can do" attitude within the department


    To be an ideal candidate for the senior claims associate position, you should have:

    • University degree
    • 4-5 years of solid experience in a similar function within the insurance sector
    • Proficient in excel & competent knowledge on the rest of the MS Office applications
    • Good knowledge of insurance terminology and familiar with insurance applications and Systems
    • Experience in claims handling
    • High degree of responsibility, analytical and able to think “out of the box”
    • Fluent Greek and English Speaker
    • Energetic with commitment to deliver
    • Customer service orientated and able to work under pressure


    If you are interested in this senior claims associate vacancy, apply now. For more information, you can contact me, Eva Stamou

    Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. ​ All applications are considered strictly confidential.