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danish customer support specialist - athens

Δημοσίευση
Επικοινωνία
daphnee stephanaki, randstad hellas
Τύπος εργασίας
μόνιμη
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Δημοσίευση
Τοποθεσία
athens, αττική
Κλάδος
εξυπηρέτηση πελατών
Τύπος εργασίας
μόνιμη
Κωδικός θέσης εργασίας:
25065
Επικοινωνία
daphnee stephanaki, randstad hellas

Περιγραφή εργασίας

The Danish Customer Support Specialist is responsible for supporting customers in Denmark & deliver superior customer satisfaction on fleet, asset and mobile workforce management solutions. This position requires strong communication skills as you will analyze the customers’ issues, refer to the appropriate resource material or consult other experts and provide the appropriate solution.

The team is enthusiastic with high ambitions and they are seeking a new member to to exploit their knowledge and development all together. If you are a native Danish speaker & you're looking your next opportunity in Athens, well, this is your chance!

παροχές

    For the Danish Customer Support Specialist position, our client offers:

    • excellent & competitive salary package (14 salaries per year)
    • remote work flexibility (including the equipment) 
    • permanent contract & longterm collaboration
    • development in a vastly growing global company.


    αρμοδιότητες

    Your tasks as a Danish Customer Support Specialist will be as follows:

    • provide effectively end-user support & troubleshoot issues with urgency, analyse problems & provide solutions to every customer issue on their first contact
    • reply to customers' needs by answering calls, email or live chat tools regarding issues or general inquiries 
    • update the internal database with all apropriate information & customer interaction 
    • represent all clients in a positive & professional matter 
    • enhance customer relations so as to build customer retention 

    προσόντα

      Requirements of a Danish Customer Support Specialist include:

      • native level in Danish
      • excellent English skills
      • 1-2 years experience in customer support and administration role 
      • Ability to identify challenges through conversation and communication skills to create resolutions for customers quickly and efficiently
      • Ability to articulate technical issues 
      • Team player with a positive attitude and the drive to go above and beyond to achieve success 
      • Manage multiple projects simultaneously and prioritize accordingly 
      • Salesforce.com experience is an asset 
      • Flexibility to work in different shifts as the support centre is operating 7 / 24 / 365

      πληροφορίες

      If you, or a friend, are interested in applying for the Danish Customer Support Specialist positionwe want to hear from you today! Apply online by clicking the "Apply now" button and registering on our website!

      Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. ​ All applications are considered strictly confidential.