customer service representative - argiroupoli

This is a new Customer Service Representative position, for a medical equipment company with main focus in delivering exceptional customer experience. Do you demonstrate previous experience in Customer Service roles? Do you feel comfortable in communicating with clients and supporting sales team for every issue that comes up? 

As a Customer Service Representative you are expected to perform a variety of duties in the area of customer service, order taking, invoicing and sales support.

If you believe your profile matches the role of Customer Service Representative, apply now!

Our client offers for the Customer Service Representative position:

• an organized, structure work environment in medical industry
• stable working hours Monday to Friday
• competitive remuneration package

As a Customer Service Representative your main responsibilities are:

• providing exceptional customer service to clients' requests in timely and professional manner via telephone, emails or fax
• supporting sales team by submitting orders, monitoring process and following up with the client
• coordinating information flow between all departments involved to ensure clients’ satisfaction
• being responsible for order taking, invoicing and sending the orders to logistic department
• understanding products' specifications, sales packages and pricing structures
• building and maintaining positive client relationships
• maintaining records into the system with the highest standard of accuracy at all times
• adhering to company's policies and guidelines to guarantee business communication model alignment

The Customer Service Representative we are looking for should have:

• excellent PC skills & knowledge of ERP systems
• fluency in English both written and oral
• able to coordinate multiple resources and tasks
• very good communication and interpersonal skills
• outstanding customer service approach
• teamspirit and cooperative way of working

• minimum 2-3 years of experience in customer service, sales support or order taking roles