customer experience manager in attica

Δημοσίευση
Επικοινωνία
maria stavraki, randstad hellas
Τύπος εργασίας
μόνιμη
Κάντε την αίτηση σας τώρα!

Περισσότερες πληροφορίες για αυτή τη θέση εργασίας

Δημοσίευση
Τοποθεσία
attica, αττική
Κλάδος
εξυπηρέτηση πελατών
Τύπος εργασίας
μόνιμη
Κωδικός θέσης εργασίας:
14567
Επικοινωνία
maria stavraki, randstad hellas
Κάντε την αίτηση σας τώρα!

Περιγραφή εργασίας

Exciting opportunity has arisen to work as a Customer Experience Manager in energy sector! Does your proven work experience justify that you are a customer-focused, hands-on, "lead-by-example" manager? We are looking for someone who will be inspiring and able to bring across all teams commitment, new ideas, integrity and results! Are you willing to accept this demanding and multitasking role of the Customer Experience Manager? Apply now!

παροχές

For this challenging career opportunity of the Customer Experience Manager position our client in energy sector offers:

  • Attractive remuneration package
  • Private health insurance
  • Vibrant and fresh work environment with professionals on the field
  • Indefinite contract with great career path potential inhouse

αρμοδιότητες

As a Customer Experience Manager you will be responsible for the full operational leadership and control of the customer services department including the back office and the call center team. More specifically you will:

  • Monitor and improve processes in order to increase customer’s satisfaction to the maximum
  • Manage customer service departments consist of three teams to continually improve processes and outcomes
  • Ensure your team is fully motivated to achieve best performance and meet company’s goal
  • Prioritize tasks and assign responsibilities in a proper efficient way 
  • Work cross-functionally with all departments to drive improvement in all internal processes simultaneously
  • Propose new innovative strategies to improve the customer service experience and satisfaction with respect to company's values
  • Provide extensive training to ensure continual upscaling in customer services through evaluation, development and training of staff
  • Reassure the department operates in accordance with Company policies and procedures

προσόντα

For the Customer Experience Manager role, you have to demonstrate:

  • 5 - 8 years’ of experience in senior/managerial Customer Service Experience positions
  • BA degree is a must, MSc will be considered as an asset
  • Exceptional customer service and project management skills
  • Ability to present complex information in a clear and concise way
  • Team-spirit and ability to lead by example
  • Motivated, goal oriented and committed
  • Complex problem-solving and analytical skills
  • Strong numerical acumen and result-orient

πληροφορίες

If the Customer Experience Manager position seems to be your next career step, we want to hear from you today! Apply online now!

Have some questions first? Call our office at +30 2106770523  and ask for Maria Stavraki. Otherwise, feel free to contact me at mstavraki@randstad.gr 

Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. ​ All applications are considered strictly confidential.