customer care in german, greece - athens or thessaloniki

Δημοσίευση
Επικοινωνία
georgia eleftheriadou, randstad hellas
Τύπος εργασίας
μόνιμη
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Περισσότερες πληροφορίες για αυτή τη θέση εργασίας

Δημοσίευση
Τοποθεσία
athens or thessaloniki, αττική
Κλάδος
εξυπηρέτηση πελατών
Τύπος εργασίας
μόνιμη
Κωδικός θέσης εργασίας:
25958
Επικοινωνία
georgia eleftheriadou, randstad hellas

Περιγραφή εργασίας

Are you a German speaker with a native-like level? Are you seeking new job opportunities in Athens or Thessaloniki?

How does the idea of joining the leading GameTech company in Greece & one of the fastest-growing in Europe sound?

In this German speaking Customer Support role is all about communication. As a Customer Support Agent with German, you will be responsible for handling all communications & assisting German speaking customers with inquiries & issues they may face. Be ready to thrive by adapting easily to customers' needs while being a valuable member of the front line of our client's services.

Well, if you've answered ‘yes’ to all of the above, then this job is for you! 

Our Multilingual Recruitment team invites you to participate at our online live chat events that take place twice per week for this opportunity! We hold two recruitment chats every week as stated below:

Every Tuesday between 16:00 and 17:00 (GMT +3). Register here.
Every Thursday, between 11:00 and 12:00 (GMT +3). Register here.

You will have the opportunity to e-meet our team & ask any question that needs to be resolved before applying for the position. It is easy and free as all you need to do is to register to one of the links above by using your smartphone, tablet or computer and join our live chat session. No need to download an app or software.

παροχές

For the Customer Support Agent with German position, our client offers:

  • Exciting & friendly work environment
  • Competitive salary package & bonuses
  • Work-from-home till the situation gets back to normal
  • Benefits related to food & electricity
  • Career & competencies' development
  • Private group insurance
  • Continuous training
  • Internal incentives & rewards

αρμοδιότητες

The tasks of a Customer Support Agent with German will be as follows:

  • Act as the first line of defense & escalation for the German market
  • Receive customer questions, complaints, & comments via calls, emails & live chats
  • Build sustainable relationships & trust with customers through open communication
  • Treat customers with respect, following the company policies & procedures, ensuring that customers are satisfied with the solution/answer provided
  • Communicate internally with other departments, following up on pending issues related to customer's requests
  • Be always updated with the company's product, promos, policy, & changes as required
  • Update customers' database
  • Collaborate with team/shift leader & colleagues

προσόντα

The ideal Customer Support Agent with German is / possess / has:

  • A native-like level of German
  • Business English level
  • Previous working experience in a call center environment (not mandatory)
  • Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions, & responding  appropriately
  • Reading Comprehension: Understanding written sentences & paragraphs in work-related matters
  • Written Expression: The ability to convey information & data in writing, so that others will understand too
  • Service Orientation: Actively looking for ways to help customers
  • Switching tasks with speed while preserving quality 
  • Flexibility to work in shifts
  • PC & MS Office literacy


πληροφορίες

If you are interested in applying for the Customer Support Agent with German position, we want to hear from you now! Apply online by registering on our website & submitting your application!

Do you have some questions first? If so, don't hesitate to contact me, Georgia Eleftheriadou Karica, at multilingual@randstad.gr or at +30 2166001372 and either myself or one of my colleagues will gladly be at your disposal!

Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. ​ All applications are considered strictly confidential.